Customer relations management is a vital component to any business. This business role encompasses customer support, marketing and sales. SugarCRM is a web-based customer relations management (CRM) tool that facilitates all of these business roles by bringing them together under a unified software system. This allows customer relations specialists to quickly and efficiently deal with a wide range of customer demands.
Advantages of Using SugarCRM
The advantage of SugarCRM over other CRM offerings is that it is free and open source. This allows anyone to freely use and modify SugarCRM. This free version is known as the Community Edition. There are priced editions of this software suite available to users as well. There are benefits to purchasing a priced edition, which include professional support, cloud-based storage, web hosting, and more. In addition to Community Edition, there are four priced offerings: Sugar Professional, Sugar Corporate, Sugar Enterprise and Sugar Ultimate. Prices range from $30 per user per month to $100 per user per month.
Customer relations management is a crucial role for any business. If a customer is left unsatisfied, it is up to the customer relations specialists to resolve the issue. If they succeed, they are likely to keep that customer. Great customer service helps to improve customer satisfaction and brand loyalty, which can lead to improved profit margins.
With an integrated customer relations management software suite, a company can simplify the customer relations management tasks their employees must engage in. This leads to more efficient uses of company resources, which lowers overhead. These time tested business facts make customer relations management software invaluable to any business.
- Expert qualified team
- Competitive pricing
- Focused on client satisfaction
- Dedicated technical support team
- Believe in Quality
- Meeting deadlines
- Creative skills
- Optimized techniques
- Advanced methodology
- Complete IT solutions under roof