Call Accounting System

Call Accounting System

Call Accounting System

A CAS is telecommunications software that processes call records and calculate telephone usage costs. CAS are also known as Call Logging or Telephone Management System(TMS).

A Call Accounting System (CAS) is telecommunications software that processes call records and calculate telephone usage costs. Call Accounting Systems are also known as Call Logging or Telephone Management System (TMS). Our Call Accounting System detects Inbound, Outbound, Internal and Missed calls. And based on that it do rating of calls and generate reports.

Call Accounting System fits into any businesses as it provides visibility into the calling patterns and activity of employees / users and can be used to minimize productivity losses through non­business calling activity. They can also be used to evaluate the effectiveness of revenue­generating staff and sales processes, and manage the responsiveness of customer service staff.

Key Features

  • Organization management with branch, department and users
  • Easy rates management
  • Free package management
  • Extensions and Pin management for users
  • Address book management for calls marking (Personal / Business)
  • Call marking (Personal / Business)
  • Call types management for call records
  • Call detailed report
  • Extension detail and summary report
  • Pin detail and summary report
  • Inbound call report
  • Outbound call report
  • Export reports in PDF and XLS
  • Role and Permission management
  • Audit logs to capture activities
  • Profile and password management
  • Auto CDR at predefined time
  • Multi currency support
  • Multi timezone support
  • Support various switch call records
  • Various alert notifications
  • Secure and reliable
  • Flexible UI
  • Easy system flow to start
  • Possible integration with external application

Why Call Accounting System?

  • Identify fraud and telephone misuse
  • Single view for all telecom calls
  • Improve productivity of your staff
  • Telecommunication budget planning with reports
  • Control over communication expenses
  • Monitor calls billing of your telephony system
  • Monitor Private and Business calls
  • Sales calls monitoring
  • Call reports generation with billing
  • Type of calls monitoring (Local, International, National etc)
  • Automated calls billing process
  • Accurate departmental cost accounting
  • Makes staff aware of their own usage
Do you have any requirement for Call Accounting System?