Call Center Solutions

Call Center Solutions

Its very tedious job for any organization to maintain leads and calling manually. iNextrix is having ready to go VoIP based call center solutions to automate the process and maintain records for both inbound and outbound calling.

Key benefit is to reduce cost and manage records in easy and professional manner. Moreover, Customers have freedom to use VoIP service provider for incoming and outgoing calls of their choice.

Key Features

  • Inbound, Outbound and Blended call handling
  • Autodialing (survey and broadcast – agentless dialing)
  • Web based applications
  • Integrated call recording
  • Scalable to hundreds of seats
  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to transfer calls with customer data to a closer/verifier
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to park the customer with custom music per campaign
  • Ability to automatically record all calls
  • Dialing with Answering Machine Detection
  • Multiple campaigns and lead-lists are possible
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing (with DTMF macros and number presets)
  • 3rd party blind call transfer
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Web-based data export utilities
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface

Why iNextrix?

  • Expert qualified team
  • Competitive pricing
  • Focused on client satisfaction
  • Dedicated technical support team
  • Believe in Quality
  • Meeting deadlines
  • Creative skills
  • Optimized techniques
  • Advanced methodology
  • Complete IT solutions under roof