Multi Tenant Call Center Solutions

Multi Tenant Call Center Solutions

Multi Tenant Call Center Solutions

Multi-tenancy is an architecture in which one instance of a package application serves multiple customers. Every client or company created under this architecture is termed as a tenant.

Multi-tenant call center solution allowing you to Setup tenant partitions which are separate and one tenant can not be able to see data or configurations of any other tenant. The admin portal will allow the Super user to truly control the tenants without having to manage every aspect by enabling all aspects of the call center except trunk setup and tenant control. The tenant can setup a hierarchy to allow different roles within the organization to view and manage screens and reports pertaining to their role.

Key Features

iNextrix offers one of the best self pacing call center solution for multi-tenant setup. It can operate in any available modes available by the system.

  • Runs on a single hardware, No extra hardware needed
  • Set up as many separate tenants with capacity and trunk control
  • Pre-defined extension range for agents per tenant to avoid conflicts
  • Separate campaigns, lists and leads per tenant
  • Roles and privileges to control access to screens and reports
  • Setup and organise trunks as per tenants
  • Scale according to growth
  • Integration with CRM systems such as – vTiger CRM
Do you have any requirement for Multi Tenant Call Center Solutions?