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Best Tips to Use Live Call Monitoring Effectively

VoIP solutions have advanced to such an extent that it is impossible for a business to avoid nowadays. The features incorporated by the VoIP experts are just amazing. One such feature is a live call monitoring. Businesses get accustomed to this technology day by day and are hoping to master it in the next few months so they can use it at its best. With this technology in use, one can listen to calls in real-time and gather valuable information about one’s clients, agents and their business as a whole. It is seen that frequent call quality monitoring alone won’t