Today, everyone expects excellent customer service and post-sales support. This is further validation for healthcare foundations. Times are different and healthcare industries face the weight of conveying exemplary services to a developing number of patients. Communication is one of the spines of human healthcare services, particularly in huge multi-department hospitals with a high number of patient steps every day. Considering the basic job this call center software plays in improving customer relationship management. Then there are small, however, significant things, for example, the consolidation of artificial intelligence in the call center software. It then turns out to be powerful enough