How to Asses Call Quality in Call Center?

The fundamental operation of any support center or customer care center is assuring call quality. Support centers recruit the most experienced agents and best tools such as intelligent call center software to assure the best call quality. Still, there are some customer care centers that deal with poor call quality. Whether you are one of them or not, it is beneficial to learn about ways of increasing call quality. Let’ begin. What is the call quality? First of all, it is necessary to learn what the call quality actually is. Call quality not only means a call that doesn’t get