April 21, 2020 - VoIP Company | Web Development | Mobile App Development

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Importance of WhatsApp in Call Centers

Call centers vigorously seek for high customer satisfaction. Today’s customers have more options than earlier in terms of providers. Due to cutthroat competition, businesses invest in call centers or call center services because customer retention is more important than new customer acquisition. There is a simple reason behind this objective. Retaining an existing customer is five times less expensive than acquiring a new customer. To have increased customer retention and higher customer satisfaction ratio, the call centers invest in the best skill sets and tools. One of the most trending tools is an omnichannel intelligent call center software. An intelligent