Top 5 Qualities Call Center Agents Must Possess
Agents in a call center not only handle an essential task, but they also manage to do a very demanding job. Of course, to provide them the required support call centers empower them with skilled supervisors that can coach agents whenever needed, intelligent call center software to give the required technical tools, and some refreshing activities such as awards, events, seminars, etc. Despite all these, the performance of an agent is very much dependent on himself and his skills. These skills can be learned and polished with practice. The key is your agents must have these skills: 1. Listening skill
