Use Cases of Preview Dialer

Intelligent call center solutions host the widest array of features. Even if the names suggest features, which you have seen in other call center solutions as well, they are more powerful and beneficial in an intelligent solution. In this article, we are going to talk about one of the most advanced features available in the intelligent call center software, called preview dialer. Of course, the most advanced auto dialer in the intelligent call center solution is the predictive dialer. However, it cannot be used in all campaigns else it may reduce the goal conversion or increase the abandoned rate. Depending