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Call Center WhatsApp Integration to Cater to Millennials and Gen Z Consumers

A call center is one of the industries that have been evolving. As time changes, new technology evolves the habits of consumers, and buyers change, too. To meet the expectations and demands of customers, it is necessary to first understand the audience means your consumer base and their common expectations. Intelligent call center software has been a leading and most popular tool used by a majority of call centers. It is also benefiting them to meet customer demands. However, with the changing trends, a change in the tools and operations is required, too. As per major studies and survey results,