May 19, 2021 - VoIP Company | Web Development | Mobile App Development

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Call Forwarding vs. Call Transfer in Call Centers

The call centers handle a massive number of calls daily. Some of these calls get handled by the automation features available in the intelligent call center software and some of them get handled by the live agents using different features of an intelligent call center solution. The intelligent call center software comes up with a wide array of features to benefit the call centers using it. In this article, we will share a quick brief on two most common, traditional, yet very useful features of intelligent call center software: Call forwarding and Call transfer Call forwarding: Definition: The intelligent call