How to Deal with Agent-Shortage-in-Call-Centers
How to Deal with Agent Shortage in Call Centers?

Agent shortage is quite common. It is not that, there is not enough manpower, but getting talented and skilled agents is quite a complicated job. Moreover, there is a challenge to deal with agent rotation. It results in agent shortage and the call centers often need innovative and practical ways to deal with the same. In this article, we will share some tips that can help your call center deal with the agent shortage with ease. Get an intelligent call center solution with the automation features The intelligent call center software comes up with an array of features. Some of

Call Forwarding vs. Call Transfer in Call Centers

The call centers handle a massive number of calls daily. Some of these calls get handled by the automation features available in the intelligent call center software and some of them get handled by the live agents using different features of an intelligent call center solution. The intelligent call center software comes up with a wide array of features to benefit the call centers using it. In this article, we will share a quick brief on two most common, traditional, yet very useful features of intelligent call center software: Call forwarding and Call transfer Call forwarding: Definition: The intelligent call

Why Join Our Partnership Program?

We, Inextrix Technologies, have launched our partnership program. You can join our partnership program at ease. If you are ready to join our partnership program, simply contact us, and our representative will discuss more details with you in person. If you are interested in becoming a partner of Inextrix Technologies, but are still confused, then read this article. In this article, we are going to share the top 5 reasons to join our partnership program. 1. Have been in business for 10+ years Our company has been in the industry as one of the leading IT companies providing service and

Handbook to Reduce Expenses & Improve Efficiency In Call Center

Handbook to Reduce Expenses & Improve Efficiency In Call Center Download Ebook NOW! Reducing expenses directly affects the growth of the call center. Reduced expenses mean saved money and the saved money can be used more strategically. Therefore, seeking ways to reduce expenses is obvious for any call center or business.we will share the major KPIs (Key Performance Indicators) that you need to focus on to continuously monitor efficiency and expenses. As mentioned earlier, increased or reduced efficiency directly increases or reduces expenses and vice versa.

Call Center WhatsApp Integration
What Is Call Center WhatsApp Integration? How Businesses Use WhatsApp?

The intelligent call center software supports the integration of different communication channels, software, APIs, etc. to provide a holistic solution to businesses. One of the most popular integrations offered to call center software users is call center WhatsApp integration. Let’s explore more details on call center WhatsApp integration. What is Call Center WhatsApp Integration? The intelligent call center software provider integrates WhatsApp into the intelligent call center software using API integration. After the integration process, a WhatsApp module will be available in the intelligent call center solution. At the moment, the call center WhatsApp integration offers all features WhatsApp offers

Accelerate Growth Using an Intelligent-Call-Center-Solution
How to Accelerate Growth Using an Intelligent Call Center Solution?

There are many call centers and businesses that have been using intelligent call center software for their operations. This software is one of the most popular and advanced call center solutions. There is much you can do by using this software and one of them is accelerating growth. In this article, I will share the top tips to accelerate growth using intelligent call center software. 1. Define the major KPIs The growth of any call center or business depends on the following criteria: Improving productivity Improving overall efficiency and performance Reducing expenses Improving customer satisfaction To make sure the call

What Is a Multi Tenant Call Center Solution?

Call center solutions have gained a lot of popularity these days. From call centers, which have been the traditional users of this software, to startups and small businesses, all scaled businesses have started using this software. The increasing demand of this software for multiple reasons has also increased the complexity of the purchase process. The main confusing question that almost all buyers of a call center solution face is, which call center solution to buy? In the market, almost each call center solution appears similar as they have identical features. However, not each of these solutions is the perfect one.

On premises or Cloud Call Center Solution: Which Is Better?

Call center solutions with futuristic features are available in the market. The selection of call center software has been made easy with the abundant information available online. If you are still wondering, how to make sure that you have selected the best call center solution for your business or if you need help in the call center software selection, then here is our ultimate guide to select the right call center solution. Once you select the best call center solution such as iCallify, intelligent call center software, you will need to handle one more confusing question: Whether to host the

Manual to Use WhatsApp as a Customer Service Channel In Call Center

Manual to Use WhatsApp as a Customer Service Channel In Call Center Download Ebook NOW! WhatsApp is an extremely popular platform for communication among end-users. The businesses used to use this platform at an individual level to provide the required support via WhatsApp until 2018 because till then, there was no provision for business accounts in WhatsApp. In 2018, WhatsApp business numbers were launched. This provision was launched to cater to businesses with some advanced and useful communication and collaboration features. The WhatsApp business number

Successful Completion of Intelligent Call Center Software Technical Webinar

We are pleased to announce the successful completion of our second webinar, which was conducted last Thursday, 25th of March, 2021. The webinar was conducted on the topic of “Intelligent Call Center Software: An Inside Look”. If you have missed the webinar, you can watch the whole webinar, here https://youtu.be/Kaxg4EH4dxg We are glad to share several people from Germany, Australia, India, the UK, Africa, and other countries participated in this webinar. The webinar was 49 minutes long and conducted by Arpit Modi, Co-founder and Director of Inextrix Technologies Pvt. Ltd. Arpit shared the information related to the previous webinars of