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How to Asses Call Quality in Call Center?

The fundamental operation of any support center or customer care center is assuring call quality. Support centers recruit the most experienced agents and best tools such as intelligent call center software to assure the best call quality. Still, there are

Wearable App Trends Witnessed in 2019
Wearable App Development Trends 2020

App development has shifted from simple mobile app development to tailor-made and highly efficient wearable app development. Almost all industry verticals use wearable applications. According to Statista, there will be 830 million people who will use wearable applications in 2020.

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Importance of Using a Preview Dialer for Call Center

Preview dialer has made its place in the heart of the telemarketing industry already. Its automated algorithm has increased the efficiency of call centers by a great margin. Call centers are actively using this call center software to cut down

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How can Intelligent Call Center Software with Predictive Dialer Increases Call Centre ROI?

Call centers actively experiment with the latest technological advances to increase their efficiency as to successfully gain promising prospects and achieve maximum ROI. Automated systems, with their lightning speed of computing, can meet these standards easily. Predictive dialer is an

How to Personalize Call Routing Rules to Benefit Callers to Call Centers?

The personalized experience is in demand everywhere and call centers are no exception at all. Let’s learn what stops us from delivering personalized call routing services using call center software. Online businesses often collect tons of customer data using intelligent

How to Use Call Center Software Reports in Your Favour?

The call center industry is driven by data. This data includes everything related to the industry for which the campaigns are in action. Some of the common forms of data are customer insight, telephonic conversation, market statistics, the performance of

How AR Development Contributes to Kids Development?

Some years ago, not many people knew about augmented reality. However, with the increasing technological advancements, AR development is adding a fun element to the life of everyone, including, kids. In today's world, children have become familiar with digital gadgets

Smart Fitness and Health Available with Wearable App Development

The healthcare industry is going through a digital revolution because of the technological advancements and constant innovations that are being brought by wearable development. Wearable app development in healthcare is providing multiple benefits not only to medical practitioners, but patients

Top 5 Tips to Improve Call Quality Effectively

Call centers measure success in revenues and returns of investment. However, there are many small key performance indicators (KPIs) that define the success of a call center. These KPIs actually contribute to increasing revenues and ROI. One of the important

We Will Exhibit at Call and Contact Center Expo London 2020

It is our immense pleasure to share that we are participating as one of the exhibitors at Call and Contact Center Expo London 2020. Call and Contact Center Expo London debuted last year only and even in the first attempt,