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How to Deal with Agent-Shortage-in-Call-Centers
How to Deal with Agent Shortage in Call Centers?

Agent shortage is quite common. It is not that, there is not enough manpower, but getting talented and skilled agents is quite a complicated job. Moreover, there is a challenge to deal with agent rotation. It results in agent shortage

Call-Forwarding-vs-Call-Transfer
Call Forwarding vs. Call Transfer in Call Centers

The call centers handle a massive number of calls daily. Some of these calls get handled by the automation features available in the intelligent call center software and some of them get handled by the live agents using different features

Why-Join-Our-Partnership-Program
Why Join Our Partnership Program?

We, iNextrix Technologies, have launched our partnership program. You can join our partnership program at ease. If you are ready to join our partnership program, simply contact us, and our representative will discuss more details with you in person. If

Handbook to Reduce Expenses & Improve Efficiency In Call Center

Handbook to Reduce Expenses & Improve Efficiency In Call Center Download Ebook NOW! Reducing expenses directly affects the growth of the call center. Reduced expenses mean

What Is Call Center WhatsApp Integration? How Businesses Use WhatsApp?

The intelligent call center software supports the integration of different communication channels, software, APIs, etc. to provide a holistic solution to businesses. One of the most popular integrations offered to the call center software users is call center WhatsApp integration.

Accelerate Growth Using an Intelligent-Call-Center-Solution
How to Accelerate Growth Using an Intelligent Call Center Solution?

There are many call centers and businesses that have been using intelligent call center software for their operations. This software is one of the most popular and advanced call center solutions. There is much you can do by using this

Multi-Tenant-Call-Center-Solution-A-Quick-Guide
What Is a Multi Tenant Call Center Solution?

Call center solutions have gained a lot of popularity these days. From call centers, which have been the traditional users of this software, to startups and small businesses, all scaled businesses have started using this software. The increasing demand of

On-premises-vs-Cloud-Call-Center-Solution
On premises or Cloud Call Center Solution: Which Is Better?

Call center solutions with futuristic features are available in the market. The selection of call center software has been made easy with the abundant information available online. If you are still wondering, how to make sure that you have selected

Manual to Use WhatsApp as a Customer Service Channel In Call Center

Manual to Use WhatsApp as a Customer Service Channel In Call Center Download Ebook NOW! WhatsApp is an extremely popular platform for communication among end-users.

Successful-Completion-of-iCallify-2.1
Successful Completion of Intelligent Call Center Software Technical Webinar

We are pleased to announce the successful completion of our second webinar, which was conducted last Thursday, 25th of March, 2021. The webinar was conducted on the topic of “Intelligent Call Center Software: An Inside Look”. If you have missed