Best Practices to Assure Call Center Quality

In a call center, there are many things, which need to be administered like overall productivity, customer satisfaction, resource allocation and utilization, and more.  Call center quality assurance is a holistic term, which means monitoring and improving metrics related to

An Ultimate Guide To Enhance Customer Service

An Ultimate Guide To Enhance Customer Service Download Ebook NOW! Customer services need state of art and if you do not have it or want to enhance it, you are

Which Call Center Dialer You Should Choose?

The call center solutions offer advanced features. The intelligent call center software is the most advanced call center solution available in the market. Each call center solution, whether it is a traditional or intelligent one, possesses some features, which are


8COM is a one-stop communication solution provider company in Canada. The company offers turnkey communication solutions and services that include, home and business internet services, wireless services, landline phone services, telecom expense management, IPTV services, security alarm services, etc. The

Sadbhav Engineering Limited

Sadbhav improved productivity and efficiency with our custom web solution!Sadbhav Engineering Limited (SEL) is a leading infrastructure company in India. It has been in operation since 1988. It is involved in major projects such as 2200 Kilometers long national and

How to Reduce Call Hold Time in Call Centers?

The call hold time is when the customer is communicating with an agent about his or her issue and the agent puts the customer on hold to find the response. According to a study result shared by The Small Business

Buyer’s Guide to Buy the Right Call Center Software

Buyer’s Guide to Buy the Right Call Center Software 2021 Download Ebook NOW! Call center software is now a unified tool, which is needed and used

Difference between Progressive and Predictive Dialers

An intelligent call center software solution offers a wide array of features. In some cases, a single feature has sub-features to offer. In today’s article, we are going to explore sub-features of one of the popular features, called auto dialer.

How to Improve the Profitability of Your Call Center?

Businesses mainly compete on three variables: price, product (both quality and selection), and customer service. Of the three, customer service is the easiest to gain. But great customer service requires putting your customers at the center of your business and

How to Generate Call Center Leads without Occupying Agents?

Generating new leads and business is a common task for any business. In the call centers, usually agents are occupied in handling customer care or outsourced customer campaigns. Freeing up some agents from the client projects and putting them to