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Major Call Center KPIs that Influence Customer Satisfaction

Customer support centers have been increasing rapidly in the past decade because of the increasing importance of a positive customer experience. To make sure that your customers are happy and receiving a positive experience, you must focus on major KPIs

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Which Operations Can Be Automated by IVR with Intelligent Call Center Software?

Automation has revolutionized many industries and enhanced the customer experience remarkably well. When tools and software solutions are entering various industries to introduce automation, how would an intelligent call center software solution of iNextrix stay behind? The intelligent call center

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Tips to Increase Customer Loyalty in Call Centers

The call center works on multiple KPIs (Key Performance Indicators) depending on the nature of campaigns the call center handles. One thing is common, which all natured call centers aim for and that is positive customer experience, in other words,