Call Center

Tips to Improve Call Quality Effectively

03 Dec: Top 5 Tips to Improve Call Quality Effectively

Call centers measure success in revenues and returns of investment. However, there are many small key performance indicators (KPIs) that define the success of a call center. These KPIs actually contribute to increasing revenues and ROI. One of the important KPIs in a call center is call quality. The call centers with higher call quality can lift up other KPIs as well. Often, people do not understand the concept of…

ACD (Advanced Call Distribution) in Call Center Software-v1

15 Nov: ACD (Advanced Call Distribution) in Call Center Software

In today’s world, where providing efficient customer service is the topmost priority for businesses, handling large volumes of incoming calls each day can be quite challenging for any business. This is because, with only a basic telephony system in place, agents are unable to handle the heavy inbound call traffic. Here is where the advanced call distribution (ACD) feature in an intelligent call center software serves as a blessing in…

Advantages of Call Center Software for Small Businesses

05 Nov: What are the Advantages of Intelligent Call Center Software for Small Businesses?

Small businesses often require an intelligent call center software that is cost-effective. This type of solution helps small businesses in improving customer support services as well as accelerates their telemarketing campaigns. Flexible dial speed, dialing multiple lines, sticky agent, call priorities and call monitoring are some benefits of the intelligent call center software. The key benefits of this type of call center software are briefed below: Enhance Customer Service Management…

iCallify Version 1.2 Launched

31 Oct: iCallify Version 1.2 Released Today

Since launch, iCallify has been in the news; sometimes for its amazing range of features and sometimes for increasing demand for it. This intelligent call center solution has come again to hit the headlines because today is the launch of iCallify Version 1.2. To refresh your memory, iCallify was launched in May 2019, In July 2019, the first version of this intelligent call center software was released which had some…

Tips for Providing Effective Feedback to Call Center Agents

29 Oct: Tips for Providing Effective Feedback to Call Center Agents

It is entirely necessary to provide feedback to call center agents to maintain and improve quality facilities. Proper encouragement or criticism can dramatically change agent performance for both field staff and remote agents. But knowing how to provide feedback can be tricky. Unfortunately, there are a lot of pitfalls that can hinder the process of providing effective feedback. In this article, you will find a proper solution to this issue….

Top Terminologies of Outbound Call Center

22 Oct: Learn Top Terminologies Related to Call Center Software in Outbound Call Center

An outbound call center is the one where call center agents make calls to prospective customers for selling a product or service. In addition to sales, the calls may also be for renewal and payment reminders, debt collection, surveys, market research, informing about the delay in delivery, booking, and confirmation of appointments. Let us take a look at a few terminologies associated with an outbound call center: Agent (Executive) An…

Top Challenges in Running a Call Center

18 Oct: Top 3 Challenges in Running a Call Center

Running a call center is not an easy job. There are many aspects that one needs to give attention to. Furthermore, every passing day, new challenges keep adding up into the stress level of agents, staff, and the owner himself. Being one of the major call center software sellers, we have worked with many call centers and companies that use our intelligent call center software. Based on our experience, we…

Benefits of Mobile Dialer Customization in Business

15 Oct: What are the Benefits of Mobile Dialer Customization in Business?

Mobile SIP Dialer is one of the best mobile VoIP softphone solutions that have become a buzz in the VoIP industry. In a VoIP business, owning a business under your own brand name is very important. This is where you can witness a successful business growth in the VoIP business. VoIP phones come in two types, namely, hardware and software. The first is traditional one comes as a wired and…

Top KPIs to Measure Success in Call Center

08 Oct: Top KPIs to Measure Success in Call Center

A call center receives several calls every day. In order to know what’s going on, it is vital to gauge what the agents are doing, how speedy they’re doing it and how well they’re pleasing the customers. The call center agent productivity can only be calculated with concrete and trustworthy Key Performance Indicators (KPIs). The metrics present in the Intelligent Call Center Software assist to track and evaluate the factors…


01 Oct: Deliver Best Customer Experience with Intelligent Call Center Software

In today’s race with the competitors, customer satisfaction can seriously impact a company’s profit, and it is easy to calculate with the direct loss of the customers. The company often ignores the damage caused by negative experiences shared by their customers. Quickly answering a call without any wait is essential for positive customer experience and so many as such factors need to take care of and the best call center…