Call Center

6 Rules to Satisfy Your Customers Using Call Scripts-v1

16 Aug: 6 Rules to Satisfy Your Customers Using Call Scripts

Whenever a customer rings in the call center, he expects the best and quick response. The agents need to be prepared for every question that the customer may shoot in. It can be related to company policy or anything else. The “Call Script” is the feature available in any call center solutions such as intelligent call center software and can be really helpful. The call script, that helps agents to…

Entities in Intelligent Call Center Software

12 Aug: Entities in Intelligent Call Center Software

The call center solutions work as a core part of many organizations and majorly in the call center industry. This is the era of intelligent call center software that is studded with overwhelming and enormously beneficial features. These features benefit all types of entities connected or correlated to the call center solution. For each entity, there is a specific set of features, but to make perfect use of all features,…

Predictive Dialers Help Building Brand Image With Ease-v1

09 Aug: How Predictive Dialer Helps Building Brand Image with Ease?

Automation is preferred by businesses as it reduces the time taken and boosts the performance of a task. Automation is the reason why predictive dialer is quite popular in call centers. If done correctly and managed properly, automation can raise productivity by 300%, reduce idle time for agents and reduce call handling time. And as time is money, predictive dialer helps save more money. The intelligent call center software uses…

Tips-to-Use-Call-Center-Solution-to-Find-Customer-Pain-Points

05 Aug: How to Use Call Center Software to Find Customer Pain Points?

In any business, it is very important to make sure the customers are attended with the best possible approach. The satisfied customers not only give repeat business, but they also provide a lot of reference business. In the call centers and big enterprises, there is always a department that takes care of the issues, concerns, and grievances of the customers. The call center solution comes with many features that help…

Tips-to-Improve-Agent-Productivity

25 Jul: Top 5 Tips to Improve Agent Productivity

The success of a call center depends on various things and one of the most important contributors is the productivity of the agent. The agents’ productivity often depends on the experience of the agent as well as the way a call center management treats the agents. In this article, I will share the top 5 tips you can follow in order to increase the productivity of your agents. 1. Give…

Sticky-Agent-Increases-Customer-Satisfaction

22 Jul: How Sticky Agent Increases Customer Satisfaction?

The call center solutions are developed to provide features that can reduce the pain points of customers and increase their satisfaction and happiness. The call center solution industry keeps on evolving to add new features to meet above mentioned two goals. One of the recent innovations of the industry is an intelligent call center software that comes up with a wide array of features. One of the features available in…

Intelligent Call Center Software Increase Business

19 Jul: How Intelligent Call Center Software Increase Business?

These days, almost all industry verticals use the call center solution due to its amazing offerings and benefits. The call center software has been adding value to companies and call centers and now the era of intelligent call center software has started. This type of call center solutions has benefited many industry verticals. However, still, there are some companies and call centers that use either traditional call center software or…

16 Jul: iNextrix Released iCallify Version 1.1 Furnished with New Features

We had launched iCallify: Intelligent Call Center Software in mid-May. It’s been almost two months of its release and we have come up with Version 1.1. Yes, we are glad to announce the launch of iCallify Version 1.1. Since its release, iCallify has received amazing feedback. We are thrilled to share that iCallify is paving its way in multiple countries and in diversified industry verticals. The customers are enjoying the…

Tips to Use Call Center Software to Enhance Agent Skills

11 Jul: How to Use Call Center Software to Enhance Agent Skills?

Agents handle calls and represent the company to the outside world. Thus, it is very important that your agents are well trained and experts. The call centers used to conduct training sessions for agents in the call center to train them about the product they are selling or supporting. Still, the call centers face many issues related to low or average performance. Of course, some agents excel in their performance…

Healthcare Call Center Software for Excellent Customer Relations

08 Jul: Healthcare Call Center Software: Your Tool of Choice in Customer Relations

Today, everyone expects excellent customer service and post-sales support. This is further validation for healthcare foundations. Times are different and healthcare industries face the weight of conveying exemplary services to a developing number of patients. Communication is one of the spines of human healthcare services, particularly in huge multi-department hospitals with a high number of patient steps every day. Considering the basic job this call center software plays in improving…