Call Center

Top Challenges in Running a Call Center

18 Oct: Top 3 Challenges in Running a Call Center

Running a call center is not an easy job. There are many aspects that one needs to give attention to. Furthermore, every passing day, new challenges keep adding up into the stress level of agents, staff, and the owner himself. Being one of the major call center software sellers, we have worked with many call centers and companies that use our intelligent call center software. Based on our experience, we…

Benefits of Mobile Dialer Customization in Business

15 Oct: What are the Benefits of Mobile Dialer Customization in Business?

Mobile SIP Dialer is one of the best mobile VoIP softphone solutions that have become a buzz in the VoIP industry. In a VoIP business, owning a business under your own brand name is very important. This is where you can witness a successful business growth in the VoIP business. VoIP phones come in two types, namely, hardware and software. The first is traditional one comes as a wired and…

Top KPIs to Measure Success in Call Center

08 Oct: Top KPIs to Measure Success in Call Center

A call center receives several calls every day. In order to know what’s going on, it is vital to gauge what the agents are doing, how speedy they’re doing it and how well they’re pleasing the customers. The call center agent productivity can only be calculated with concrete and trustworthy Key Performance Indicators (KPIs). The metrics present in the Intelligent Call Center Software assist to track and evaluate the factors…

Deliver-Best-Customer-Experience-with-Quality-Call-Center-Software

01 Oct: Deliver Best Customer Experience with Intelligent Call Center Software

In today’s race with the competitors, customer satisfaction can seriously impact a company’s profit, and it is easy to calculate with the direct loss of the customers. The company often ignores the damage caused by negative experiences shared by their customers. Quickly answering a call without any wait is essential for positive customer experience and so many as such factors need to take care of and the best call center…

Soundboard-Avatars

13 Sep: Soundboard Avatars: An Engaging Tool Available in Intelligent Call Center Software

Call center solutions come with a wide array of features to engage and delight customers. The Soundboard Avatars is one of the interesting features available in advanced, more specifically, in intelligent call center software. It engages customers. The call center is one of the most growing industries in the world. Generally, it deals with angry, disinterested, or confused people. As one can assume the job of the agents dealing with…

High-Availability-Solutions-and-Its-Vitality

02 Sep: High Availability Solutions and Its Vitality

First of all, let’s understand the concept of High Availability (HA) solutions. The HA solution is actually a way of setting up your network and system for any of the unified communication or VoIP software. It can be an intelligent call center software solution or a live call monitoring system. The experienced engineers provision your VoIP solution in a way that it can be up and running all the time…

Call-Center-Metrics_Ways-to-Improve-Performance-of-Call-Center-Solution

30 Aug: Call Center Metrics: Ways to Improve Performance of Call Center Solution

Modern business has realized that the key to a healthy profit margin is not simply cost savings. It also includes finding new sources of income. Call center or technical support contacts more customers than marketing staff, so the most effective call center solution includes how to turn those contacts into revenue opportunities. The hard part here is that despite the fact that business owners often use one of the best…

Predictive Dialer vs. Progressive Dialer v3

23 Aug: Predictive Dialer vs. Progressive Dialer

Call center solutions aim to provide maximum efficiency and productivity to its users. Thus, it automates many actions with different features incorporated in it. The call center dialers are one of those most important features which empower call centers and any all other businesses that use call center software. To boost outbound and mixed campaigns, the call center solutions offer automated dialers of different types. From intelligent call center software…

6 Rules to Satisfy Your Customers Using Call Scripts-v1

16 Aug: 6 Rules to Satisfy Your Customers Using Call Scripts

Whenever a customer rings in the call center, he expects the best and quick response. The agents need to be prepared for every question that the customer may shoot in. It can be related to company policy or anything else. The “Call Script” is the feature available in any call center solutions such as intelligent call center software and can be really helpful. The call script, that helps agents to…

Entities in Intelligent Call Center Software

12 Aug: Entities in Intelligent Call Center Software

The call center solutions work as a core part of many organizations and majorly in the call center industry. This is the era of intelligent call center software that is studded with overwhelming and enormously beneficial features. These features benefit all types of entities connected or correlated to the call center solution. For each entity, there is a specific set of features, but to make perfect use of all features,…