iCallify Secured Position in the Top 10 Best Call Center Software List on Software World
We are extremely happy to share that our proprietary call center software, namely, iCallify has secured its position in the top 10 best call center software solutions in the world. The list of the top 10 best call center software
Why Call Center Software Must Have A Predictive Dialer?
When you look for a call center solution in the market, there are hundreds of options available. All of them would look similar to each other with some minor differences. Moreover, the call center solutions also have different packages to
Major Ways to Improve Customer Satisfaction in a Call Center
In more than 80% of the customers, the major goal to achieve is increasing customer satisfaction. The reason is a majority of call centers focus on customer care and customer support campaigns. To improve customer satisfaction, call centers need to
How to Measure and Improve Call Center Productivity?
Productivity not only defines the excellent performance of the team, but also defines better returns. The productive team utilizes the time and other resources at their best so they can deliver maximum output and let your call center receive higher
iCallify Features as Best Call Center Software of 2021 by Digital
We are excited to share this amazing news: iCallify, the proprietary call center software developed by our company iNextrix Technologies Pvt. Ltd is featured on digital.com. This intelligent call center software has made its position in the list of top
Automatic Call Distributor: Everything You Need to Know
Telecommunication has been in existence for many decades. With technological inventions, the role and features of telecommunication tools have changed. Right now, in the 21st century, people and businesses have access to the most advanced version of telecommunication solutions. The
Major Call Center KPIs that Influence Customer Satisfaction
Customer support centers have been increasing rapidly in the past decade because of the increasing importance of a positive customer experience. To make sure that your customers are happy and receiving a positive experience, you must focus on major KPIs
Which Operations Can Be Automated by IVR with Intelligent Call Center Software?
Automation has revolutionized many industries and enhanced the customer experience remarkably well. When tools and software solutions are entering various industries to introduce automation, how would an intelligent call center software solution of iNextrix stay behind? The intelligent call center
Tips to Increase Customer Loyalty in Call Centers
The call center works on multiple KPIs (Key Performance Indicators) depending on the nature of campaigns the call center handles. One thing is common, which all natured call centers aim for and that is positive customer experience, in other words,
