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Dialer_System
7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud contact center solutions are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center

Predictive_Dialer_Software
Highlights of Quality and Quantity Analysis of Predictive Dialer

Predictive dialer is popular because of its amazing functionality. It can predict in advance when an agent will be available, so it can be ready with a live call to transfer to the agent. Moreover, it can automatically obtain numbers

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one.

SIP Dialer Software
5 Amazing Benefits of SIP Dialer Software for Inbound Call Center

An inbound call center often runs campaigns related to customer care and customer support. They may also handle inbound inquiries. The companies that have an inbound call center often use an IVR system or call center software to attend calls

live_call_monitoring_software
Strategy to Improve Call Quality with a Live Call Monitoring System

VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer

Operational KPI's
Must Have Features in Your Inbound Intelligent Call Center Software

Usually, intelligent call center software supports all types of campaigns, namely, inbound, outbound, and blended. However, depending on the type of calling campaigns that you are going to run, you will need to look for the right features in your

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In