Call Center WhatsApp Integration to Cater to Millennials and Gen Z Consumers
A call center is one of the industries that have been evolving. As time changes, new technology evolves the habits of consumers, and buyers change, too. To meet the expectations and demands of customers, it is necessary to first understand
Major Outbound Call Center Trends 2021: You Must Know to Stay Ahead of Competition
Call centers are one of those industries, which get affected by both, internal and external factors. From major reshuffling of staff to never seen before technology trends, completely changed consumer behavior, newly enforced telecommunication law, etc. have the power of
New Year Resolutions for Call Centers
Finally, it is the year 2021, we have all made it through a tough time, which we all faced during the world novel COVID-19 pandemic. As the vaccination has started in many parts of the world, all of us have
Use Cases of Preview Dialer
Intelligent call center solutions host the widest array of features. Even if the names suggest features, which you have seen in other call center solutions as well, they are more powerful and beneficial in an intelligent solution. In this article,
Why Cloud Call Center Solution Is Better Than On-Premises Software?
Cloud call center solutions are gaining a lot of popularity nowadays. However, many people are still wondering whether to go for it or not. In this article, we will share what is cloud call center software and what are the
Why Using Social Media Integrated Call Center Software Is Necessary for Businesses?
Businesses use an intelligent call center software solution to deliver a jaw-dropping customer experience to their existing clients and to immediately respond to the prospect queries. Using traditional channels of the call center software to address the needs of the
How E-commerce Businesses Can Get Holiday Ready?
The end of the year often causes spikes in eCommerce businesses in the USA, European countries, and other places due to the holiday season. The year 2020 is supposed to cause more traffic and volume in eCommerce and similar businesses
Customer Analytics to Strategies Better Customer Experience Plan
Change is constant and bringing positive change is a necessity. In businesses, many actions are taken to handle customers and their positive experience with the brand. Businesses keep investing resources to bring out the best possible for customers. However, to
Imperativeness of Omnichannel Call Center Solution
Call center solutions have been inventing innovative features to meet the needs of call centers and businesses. From the traditional solution, which allowed multiple agents to work in parallel to intelligent call center software, which gives an advantage over competitors
How Agents Can Identify Fraud on Inbound Calls?
Call center fraud is nothing new. From 2013 to 2019, a 350% increase is registered in fraud calls. During the pandemic, fraud on inbound calls has increased. Therefore, it is necessary to be careful. One easy thing you can do
