Call Center WhatsApp Integration to Cater to Millennials and Gen Z Consumers

A call center is one of the industries that have been evolving. As time changes, new technology evolves the habits of consumers, and buyers change, too. To meet the expectations and demands of customers, it is necessary to first understand

Major Outbound Call Center Trends 2021: You Must Know to Stay Ahead of Competition

Call centers are one of those industries, which get affected by both, internal and external factors. From major reshuffling of staff to never seen before technology trends, completely changed consumer behavior, newly enforced telecommunication law, etc. have the power of

Why Using Social Media Integrated Call Center Software Is Necessary for Businesses?

Businesses use an intelligent call center software solution to deliver a jaw-dropping customer experience to their existing clients and to immediately respond to the prospect queries. Using traditional channels of the call center software to address the needs of the

How E-commerce Businesses Can Get Holiday Ready?

The end of the year often causes spikes in eCommerce businesses in the USA, European countries, and other places due to the holiday season. The year 2020 is supposed to cause more traffic and volume in eCommerce and similar businesses

Customer Analytics to Strategies Better Customer Experience Plan

Change is constant and bringing positive change is a necessity. In businesses, many actions are taken to handle customers and their positive experience with the brand. Businesses keep investing resources to bring out the best possible for customers. However, to

How Agents Can Identify Fraud on Inbound Calls?

Call center fraud is nothing new. From 2013 to 2019, a 350% increase is registered in fraud calls. During the pandemic, fraud on inbound calls has increased. Therefore, it is necessary to be careful. One easy thing you can do

Untouched yet Important Features of Intelligent Call Center Software

Intelligent call center software is one of the most advanced call center solutions. It comes up with a wide range of features. Businesses can leverage a plethora of benefits by using this software. In this article, we will share some

What Matters the Most to Customer When Connecting to Call Center?

Nowadays, businesses put all focus on the customer experience. To deliver jaw-dropping customer experience, companies invest in the most skilled and experienced staff as well as tools like an intelligent call center software solution. If you are looking for tips,

Average Handling Time and Tips to Improve AHT

An intelligent call center solution provides various metrics to be monitored. A majority of these metrics could be your KPIs and you, as a call center or a business using the intelligent call center software, would like to improve KPIs.

Major Signs Your Business Need Intelligent Call Center Software
Major Signs Your Business Need Intelligent Call Center Software

Nowadays, a call center solution is used by even a startup or a small business. This has brought a groundbreaking shift in the way business procedures were executed and businesses compete with each other. This has invented competitive solutions such