Tips to Reduce Average Call Handling Time

Average call handling time (AHT) is considered as one of the major KPIs (Key Performance Indicators) in the call centers. Thus, it is worth giving emphasis and working on the improvement of this KPI. A call handling time is a

The Future of Call Centers after the Pandemic

The call center industry has been facing many challenges in the past few years. Multiple technological inventions such as natural language processing (NLP), intelligent call center software, etc., plus, changes in user behavior, such as multiple sources of information, easy

Importance of Social Media in Call Center

Running a call center is a complex job. There are many challenges one needs to tackle to deliver the best customer services to the customers. Increasing sales by generating new leads and/or retaining customers with the best customer care services

Importance of WhatsApp in Call Centers

Call centers vigorously seek for high customer satisfaction. Today’s customers have more options than earlier in terms of providers. Due to cutthroat competition, businesses invest in call centers or call center services because customer retention is more important than new

How to Keep Your Team Proactive during COVID 19 Pandemic?

The novel Coronavirus outbreak has enforced governments to lockdown whole countries. The businesses and call centers are also shut. However, it is not practical to stop business operations. Thus, a majority of businesses and call centers are now working remotely.

Tips to Keep in Mind While Supporting Customers Remotely

Lockdown is common these days which is one of the strategies used by people or the government to combat the spread of the world novel Coronavirus. Businesses cannot stop as that can be disastrous for many. Some industries cannot work

Use iCallify for Consolidated Remote Work during COVID19 Pandemic

Coronavirus caused pandemic around the world. In some countries, companies have started implementing the “Work from Home” model and in some countries, the government has enforced the rules of lockdown or curfew due to which the companies need to adopt

How to Asses Call Quality in Call Center?

The fundamental operation of any support center or customer care center is assuring call quality. Support centers recruit the most experienced agents and best tools such as intelligent call center software to assure the best call quality. Still, there are

Importance of Using a Preview Dialer for Call Center

Preview dialer has made its place in the heart of the telemarketing industry already. Its automated algorithm has increased the efficiency of call centers by a great margin. Call centers are actively using this call center software to cut down

How can Intelligent Call Center Software with Predictive Dialer Increases Call Centre ROI?

Call centers actively experiment with the latest technological advances to increase their efficiency as to successfully gain promising prospects and achieve maximum ROI. Automated systems, with their lightning speed of computing, can meet these standards easily. Predictive dialer is an