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customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In

cluecon weekly
iNextrix Representative Participated in ClueCon Weekly

We are excited to share that a representative of our company, iNextrix Technologies Pvt. Ltd, participated in ClueCone weekly, which is hosted by SignalWire in 2021. ClueCon Developers Conference, more popularly known as CluecCon, is one of the renowned conferences

Top Rated Call Center Software
iCallify Secured Position in the Top 10 Best Call Center Software List on Software World

We are extremely happy to share that our proprietary call center software, namely, iCallify has secured its position in the top 10 best call center software solutions in the world. The list of the top 10 best call center software

iCallify
Major Ways to Improve Customer Satisfaction in a Call Center

In more than 80% of the customers, the major goal to achieve is increasing customer satisfaction. The reason is a majority of call centers focus on customer care and customer support campaigns. To improve customer satisfaction, call centers need to