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call center dialer software
7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies that can improve call performance by using the right dialer system. 1. Use the right routing rules You will find the best call routing system in the best call center software. To improve performance, you must understand this call routing system available in the dialer software and use the right routing rules. It will connect callers with the right agents

Predictive Dialer
Highlights of Quality and Quantity Analysis of Predictive Dialer

Predictive dialer is popular because of its amazing functionality. It can predict in advance when an agent will be available, so it can be ready with a live call to transfer to the agent. Moreover, it can automatically obtain numbers from CRM, database, or inbuilt list and dial multiple numbers in one go to connect with a customer, so the call can be transferred to the agent as soon as he or she shows readiness to take the next call. A dialer can be available as one of the features in the best call center software. Alternatively, you can also

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer costs 5x times less compared to locking a new client.  To retain customers, it is necessary to deliver jaw-dropping customer services. The intelligent call center software, iCallify is one of the best call center solutions that can be used as a reliable customer support tool. This intelligent call center software has an array of features that can be used to

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In the case of the inbound call center, it becomes necessary to measure operational KPIs (Key Performance Indicators) so the satisfaction of callers can be increased. In any company that uses an intelligent call center software solution, there are many KPIs shown within the software solution. However, all of those KPIs are not necessary to measure. In this article, we will

cluecon weekly
Inextrix Representative Participated in ClueCon Weekly

We are excited to share that a representative of our company, Inextrix Technologies Pvt. Ltd, participated in ClueCone weekly, which is hosted by SignalWire in 2021. ClueCon Developers Conference, more popularly known as CluecCon, is one of the renowned conferences and events in the VoIP industry. It is usually held offline to give a platform to VoIP and telecom professionals to get on the same stage and network with each other and learn from experts. The ClueCon weekly is part of this well known event, which is conducted virtually. The representative of SignalWire, Mr. Luca Pradovera, interviewed Mr. Arpit Modi.

Top Rated Call Center Software
iCallify Secured Position in the Top 10 Best Call Center Software List on Software World

We are extremely happy to share that our proprietary call center software, namely, iCallify has secured its position in the top 10 best call center software solutions in the world. The list of the top 10 best call center software is listed by one of the leading software review websites in the world, Software World. The SoftwareWorld is one of the most genuine and critic based review sites. It goes through a stepwise methodology to research several products in a single software product category. For each product, the expert team of researchers at the Software World follows a predefined quality

iCallify
Major Ways to Improve Customer Satisfaction in a Call Center

In more than 80% of the customers, the major goal to achieve is increasing customer satisfaction. The reason is a majority of call centers focus on customer care and customer support campaigns. To improve customer satisfaction, call centers need to focus on various aspects. In this article, we will share the major aspects that a call center can follow to improve overall customer satisfaction. 1. Define customer satisfaction KPIs The first thing that a call center needs to do is define key performance indicators. Until a call center defines KPIs and starts measuring them, there is no tangible way to