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Handbook to Reduce Expenses & Improve Efficiency In Call Center

Handbook to Reduce Expenses & Improve Efficiency In Call Center Download Ebook NOW! Reducing expenses directly affects the growth of the call center. Reduced expenses mean saved money and the saved money can be used more strategically. Therefore, seeking ways to reduce expenses is obvious for any call center or business.we will share the major KPIs (Key Performance Indicators) that you need to focus on to continuously monitor efficiency and expenses. As mentioned earlier, increased or reduced efficiency directly increases or reduces expenses and vice versa.

Manual to Use WhatsApp as a Customer Service Channel In Call Center

Manual to Use WhatsApp as a Customer Service Channel In Call Center Download Ebook NOW! WhatsApp is an extremely popular platform for communication among end-users. The businesses used to use this platform at an individual level to provide the required support via WhatsApp until 2018 because till then, there was no provision for business accounts in WhatsApp. In 2018, WhatsApp business numbers were launched. This provision was launched to cater to businesses with some advanced and useful communication and collaboration features. The WhatsApp business number

An Ultimate Guide To Enhance Customer Service

An Ultimate Guide To Enhance Customer Service Download Ebook NOW! Customer services need state of art and if you do not have it or want to enhance it, you are reading the right eBook. This eBook shares all the important facts related to customer services. Moreover, it shares all the important tips and tricks that will help you improve the customer experience by enhancing customer services. It also shares details of some important tools and techniques that can help you improve customer service and its positive outcomes even further.Reading this

Buyer’s Guide to Buy the Right Call Center Software

Buyer’s Guide to Buy the Right Call Center Software 2021 Download Ebook NOW! Call center software is now a unified tool, which is needed and used by almost all businesses belonging to diversified industry verticals. From helping a prospect to complete invoice payment to assisting a customer to upgrade his plan, giving detailed information about the product and related offers, troubleshooting and resolving a technical error, and just having a casual conversation to strengthen the bond with the customer. A call center solution can be used