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live_call_monitoring_software
Strategy to Improve Call Quality with a Live Call Monitoring System

VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better

Operational KPI's
Must Have Features in Your Inbound Intelligent Call Center Software

Usually, intelligent call center software supports all types of campaigns, namely, inbound, outbound, and blended. However, depending on the type of calling campaigns that you are going to run, you will need to look for the right features in your