Strategy to Improve Call Quality with a Live Call Monitoring System
VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is
Why Is Call Center Software Better Than a PBX Solution?
For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better
Major Features of iCallify for Customer Support
Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer
Must Have Features in Your Inbound Intelligent Call Center Software
Usually, intelligent call center software supports all types of campaigns, namely, inbound, outbound, and blended. However, depending on the type of calling campaigns that you are going to run, you will need to look for the right features in your
Operational KPIs That Define Caller Satisfaction
Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In
How to Integrate Social Media in the Contact Center?
Contact centers usually focus on customer support and customer care campaigns. The main mode of communication in contact centers is voice calls. Even in the 21st century, voice calls have been the major mode of communication to listen to the
Major Ways to Improve Customer Satisfaction in a Call Center
In more than 80% of the customers, the major goal to achieve is increasing customer satisfaction. The reason is a majority of call centers focus on customer care and customer support campaigns. To improve customer satisfaction, call centers need to
iCallify Features as Best Call Center Software of 2021 by Digital
We are excited to share this amazing news: iCallify, the proprietary call center software developed by our company iNextrix Technologies Pvt. Ltd is featured on digital.com. This intelligent call center software has made its position in the list of top
Automatic Call Distributor: Everything You Need to Know
Telecommunication has been in existence for many decades. With technological inventions, the role and features of telecommunication tools have changed. Right now, in the 21st century, people and businesses have access to the most advanced version of telecommunication solutions. The
Tips for Building Effective Strategy for Call Centers
Call centers invest in the best team of agents and the most advanced intelligent call center software. But, is this enough? Along with skilled agents and intelligent call center software, call centers also need to make an intelligent strategy to
