We, iNextrix Technologies, have launched our partnership program. You can join our partnership program at ease. If you are ready to join our partnership program, simply contact us, and our representative will discuss more details with you in person. If
The intelligent call center software supports the integration of different communication channels, software, APIs, etc. to provide a holistic solution to businesses. One of the most popular integrations offered to the call center software users is call center WhatsApp integration.
There are many call centers and businesses that have been using intelligent call center software for their operations. This software is one of the most popular and advanced call center solutions. There is much you can do by using this
Call center solutions have gained a lot of popularity these days. From call centers, which have been the traditional users of this software, to startups and small businesses, all scaled businesses have started using this software. The increasing demand of
Call center solutions with futuristic features are available in the market. The selection of call center software has been made easy with the abundant information available online. If you are still wondering, how to make sure that you have selected
We are pleased to announce the successful completion of our second webinar, which was conducted last Thursday, 25th of March, 2021. The webinar was conducted on the topic of “Intelligent Call Center Software: An Inside Look”. If you have missed
In a call center, there are many things, which need to be administered like overall productivity, customer satisfaction, resource allocation and utilization, and more. Call center quality assurance is a holistic term, which means monitoring and improving metrics related to
The call center solutions offer advanced features. The intelligent call center software is the most advanced call center solution available in the market. Each call center solution, whether it is a traditional or intelligent one, possesses some features, which are
The call hold time is when the customer is communicating with an agent about his or her issue and the agent puts the customer on hold to find the response. According to a study result shared by The Small Business
An intelligent call center software solution offers a wide array of features. In some cases, a single feature has sub-features to offer. In today’s article, we are going to explore sub-features of one of the popular features, called auto dialer.