How to Reduce Call Hold Time in Call Centers?
The call hold time is when the customer is communicating with an agent about his or her issue and the agent puts the customer on hold to find the response. According to a study result shared by The Small Business
How to Improve the Profitability of Your Call Center?
Businesses mainly compete on three variables: price, product (both quality and selection), and customer service. Of the three, customer service is the easiest to gain. But great customer service requires putting your customers at the center of your business and
How to Generate Call Center Leads without Occupying Agents?
Generating new leads and business is a common task for any business. In the call centers, usually agents are occupied in handling customer care or outsourced customer campaigns. Freeing up some agents from the client projects and putting them to
Major Inbound Call Center Trends 2021 You Must Know
Defining a sound call center strategy needs historical data, future prediction, and experience. The required experience you must be holding. And the historical data you can easily extract from the reports available in your intelligent call center software. Future predictions
Call Center WhatsApp Integration to Cater to Millennials and Gen Z Consumers
A call center is one of the industries that have been evolving. As time changes, new technology evolves the habits of consumers, and buyers change, too. To meet the expectations and demands of customers, it is necessary to first understand
Major Outbound Call Center Trends 2021: You Must Know to Stay Ahead of Competition
Call centers are one of those industries, which get affected by both, internal and external factors. From major reshuffling of staff to never seen before technology trends, completely changed consumer behavior, newly enforced telecommunication law, etc. have the power of
New Year Resolutions for Call Centers
Finally, it is the year 2021, we have all made it through a tough time, which we all faced during the world novel COVID-19 pandemic. As the vaccination has started in many parts of the world, all of us have
Use Cases of Preview Dialer
Intelligent call center solutions host the widest array of features. Even if the names suggest features, which you have seen in other call center solutions as well, they are more powerful and beneficial in an intelligent solution. In this article,
Why Cloud Call Center Solution Is Better Than On-Premises Software?
Cloud call center solutions are gaining a lot of popularity nowadays. However, many people are still wondering whether to go for it or not. In this article, we will share what is cloud call center software and what are the
Why Using Social Media Integrated Call Center Software Is Necessary for Businesses?
Businesses use an intelligent call center software solution to deliver a jaw-dropping customer experience to their existing clients and to immediately respond to the prospect queries. Using traditional channels of the call center software to address the needs of the
