What Is Call Center WhatsApp Integration? How Businesses Use WhatsApp?

The intelligent call center software supports the integration of different communication channels, software, APIs, etc. to provide a holistic solution to businesses. One of the most popular integrations offered to the call center software users is call center WhatsApp integration.

Accelerate Growth Using an Intelligent-Call-Center-Solution
How to Accelerate Growth Using an Intelligent Call Center Solution?

There are many call centers and businesses that have been using intelligent call center software for their operations. This software is one of the most popular and advanced call center solutions. There is much you can do by using this

What Is a Multi Tenant Call Center Solution?

Call center solutions have gained a lot of popularity these days. From call centers, which have been the traditional users of this software, to startups and small businesses, all scaled businesses have started using this software. The increasing demand of

On premises or Cloud Call Center Solution: Which Is Better?

Call center solutions with futuristic features are available in the market. The selection of call center software has been made easy with the abundant information available online. If you are still wondering, how to make sure that you have selected

Successful Completion of Intelligent Call Center Software Technical Webinar

We are pleased to announce the successful completion of our second webinar, which was conducted last Thursday, 25th of March, 2021. The webinar was conducted on the topic of “Intelligent Call Center Software: An Inside Look”. If you have missed

Best Practices to Assure Call Center Quality

In a call center, there are many things, which need to be administered like overall productivity, customer satisfaction, resource allocation and utilization, and more.  Call center quality assurance is a holistic term, which means monitoring and improving metrics related to

Which Call Center Dialer You Should Choose?

The call center solutions offer advanced features. The intelligent call center software is the most advanced call center solution available in the market. Each call center solution, whether it is a traditional or intelligent one, possesses some features, which are

How to Reduce Call Hold Time in Call Centers?

The call hold time is when the customer is communicating with an agent about his or her issue and the agent puts the customer on hold to find the response. According to a study result shared by The Small Business

Difference between Progressive and Predictive Dialers

An intelligent call center software solution offers a wide array of features. In some cases, a single feature has sub-features to offer. In today’s article, we are going to explore sub-features of one of the popular features, called auto dialer.

How to Improve the Profitability of Your Call Center?

Businesses mainly compete on three variables: price, product (both quality and selection), and customer service. Of the three, customer service is the easiest to gain. But great customer service requires putting your customers at the center of your business and