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How to Build
How to Build a Strong Customer Relationship by Using a Sticky Agent?

Nowadays, all on-premises and cloud contact center solutions offer major features, which are crucial for any call center. The sticky agent is one of the crucial features that are offered by call center solutions. Along with a call center software system, you can also find a sticky agent in a call routing system. There are multiple advantages of using the sticky agent feature and one of the major ones is building a strong customer relationship. We will share more insight about the sticky agent and how to use it to build a strong customer relationship. What is a sticky agent? It is a call center software feature, which

Call center Solution
Can We Improve Call Center Performance by Adopting a New Attitude?

Call centers have been in the industry for ages. They have been using different forms of a call routing system or VoIP calling software. With changing time and technology, the approach and attitude should also change of the call centers. For example, earlier people used to use traditional call center software, but now, modern cloud contact center solutions are available and in use. This way, the attitude of a call center needs to modernize to improve performance. The ultimate goal of any call center is to increase revenue and reduce expenses. The traditional approach is more rigid compared to the modern one. Let’s understand the traditional

A New Way of Life in a Contact Center
A New Way of Life in a Contact Center: From Service to Sale

If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating center would seem challenging, but it is not as difficult as it seems to be. Remember, You don’t need to run cold calling campaigns to generate leads. You already have leads, you just need to nurture them to cross-sell or up-sell. You don’t need to change your call center software. Unlike earlier, when an inbound call center solution was used

Cloud Based Call Center Solution
Say Hello to the Cloud-Based Call Center Solution to Steer Customer Delight

Customer success has become a focal point of any business, regardless of the industry vertical it belongs to. To help businesses in their journey of steering up customer delight to enhance customer success rate, the Cloud-Based Call Center Solution providers offer different types of call center solutions. Out of all available options, cloud contact center solutions, also known as hosted call center solutions, are becoming the talk of the town. Here, we will share how this software has become necessary to steer customer delight. 1. Quick to scale up Unlike on-premises call center software, cloud-based contact center solutions are quick to scale up. This can resolve issues of clients waiting

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud Contact Center Solution are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center solutions and their pros and cons. What is a cloud contact center solution? A Call Center Software Solution that is hosted on one of the clouds hosting platforms is a cloud call center solution. It is the same as other call center solutions. The only difference is it is hosted on a cloud hosting platform. How does a cloud call center

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In the case of the inbound call center, it becomes necessary to measure operational KPIs (Key Performance Indicators) so the satisfaction of callers can be increased. In any company that uses an intelligent call center software solution, there are many KPIs shown within the software solution. However, all of those KPIs are not necessary to measure. In this article, we will