Live Call Monitoring

Tips to Use Live Call Data in Call Center Solution

17 Jun: How to Use Live Call Data in Call Center Solution?

The call center solution offers a wide array of features to benefit the call centers and businesses that use it. One of the most useful features available in advanced and / or intelligent call center software is the live call monitoring. Some call center solutions offer a basic live call view to the supervisors. While some provide more detailed view of the live activities in the call center solution such…

Necessity of Live Call Monitoring in Call Center Solution

31 Mar: Necessity of Advanced Live Call Monitoring in Call Center Solution

Call center industry is an evergreen industry without a doubt, but at the same time, the competition level is fierce. There are so many call centers in the world and each call center compete against hundreds of other call centers because of the increasing trend of global outsourcing. Thus to survive in the industry and making sure to increase the returns over investment, the call centers need to take many…

Live Call Monitoring Solution Increase Sales

25 Mar: How Live Call Monitoring Solution Increases Sales for Business?

Regardless of the type, industry or size of the business, what we all need is increased number of new sales because the new sales increase the opportunities and revenues. On the hand, none of us being in a business wants to lose repeat business from the existing customers because the repeat business helps in securing the stability of the business and its state. In a nutshell, each business owner wants…

Best Tips to Use Live Call Monitoring Effectively-v1

14 Jan: Best Tips to Use Live Call Monitoring Effectively

The features incorporated by the VoIP experts are just amazing. One such feature is a live call monitoring. Businesses get accustomed to this technology day by day and are hoping to master it in the next few months so they can use it at its best. With this technology in use, one can listen to calls in real-time and gather valuable information about one’s clients, agents and their business as a whole.


02 Oct: Live Call Monitoring: Everything You Need to Know

Communication is an indispensable element of any business, but do you think mere communication is enough? No, not at all! The business communication must be Professional and Polite. Is everyone in your organization is making use of polite and professional conversation? You may say, yes, but can you say that confidently? A majority of business owners can’t guarantee that their employees are communicating with the best etiquette with their customers…