Live Call Monitoring

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14 Jan: Best Tips to Use Live Call Monitoring Effectively

The features incorporated by the VoIP experts are just amazing. One such feature is a live call monitoring. Businesses get accustomed to this technology day by day and are hoping to master it in the next few months so they can use it at its best. With this technology in use, one can listen to calls in real-time and gather valuable information about one’s clients, agents and their business as a whole.

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02 Oct: Live Call Monitoring: Everything You Need to Know

Communication is an indispensable element of any business, but do you think mere communication is enough? No, not at all! The business communication must be Professional and Polite. Is everyone in your organization is making use of polite and professional conversation? You may say, yes, but can you say that confidently? A majority of business owners can’t guarantee that their employees are communicating with the best etiquette with their customers…