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Call center Solution
Can We Improve Call Center Performance by Adopting a New Attitude?

Call centers have been in the industry for ages. They have been using different forms of a call routing system or VoIP calling software. With changing time and technology, the approach and attitude should also change of the call centers. For example, earlier people used to use traditional call center software, but now, modern cloud contact center solutions are available and in use. This way, the attitude of a call center needs to modernize to improve performance. The ultimate goal of any call center is to increase revenue and reduce expenses. The traditional approach is more rigid compared to the modern one. Let’s understand the traditional

A New Way of Life in a Contact Center
A New Way of Life in a Contact Center: From Service to Sale

If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating center would seem challenging, but it is not as difficult as it seems to be. Remember, You don’t need to run cold calling campaigns to generate leads. You already have leads, you just need to nurture them to cross-sell or up-sell. You don’t need to change your call center software. Unlike earlier, when an inbound call center solution was used

call center dialer software
7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies that can improve call performance by using the right dialer system. 1. Use the right routing rules You will find the best call routing system in the best call center software. To improve performance, you must understand this call routing system available in the dialer software and use the right routing rules. It will connect callers with the right agents

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud Contact Center Solution are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center solutions and their pros and cons. What is a cloud contact center solution? A Call Center Software Solution that is hosted on one of the clouds hosting platforms is a cloud call center solution. It is the same as other call center solutions. The only difference is it is hosted on a cloud hosting platform. How does a cloud call center

SIP Dialer Software
5 Amazing Benefits of SIP Dialer Software for Inbound Call Center

An inbound call center often runs campaigns related to customer care and customer support. They may also handle inbound inquiries. The companies that have an inbound call center often use an IVR system or call center software to attend calls automatically. With any of these solutions, using SIP dialer software is a must.  SIP dialer software can be either a mobile SIP dialer or a PC dialer. Usually, inbound call centers use a PC dialer, which is also known as a Softphone. There are many advantages of using this VoIP calling software in an inbound call center. We will cover

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better than an IP PBX solution and in this article, we will talk about it in detail. To help you understand what makes intelligent call center software better than an IP PBX solution, we will talk about some of the major aspects. 1. Features The first thing to think about while selecting any communication solution is definitely features. We focus on

Tips-to-Use-Mobile-SIP-Dialer-Effectively-in-Business
Top 3 Tips to Use Mobile SIP Dialer Effectively in Business

Communication is an inevitable need of everyone in both, personal and professional lives. Thus, people look for communication tools that are reliable, easy to use, provide high definition quality of voice, and also reduces the communication cost. In a business scenario, this becomes even more necessary as businesses often look for ways to cut down cost so ROI can be increased. Thus, in businesses, multiple tools and software such as intelligent call center software, video conferencing, PC dialer, mobile SIP dialer, etc. are used. In this article, we will talk about one of these tools. It is most widely used

Top-Tips-to-Build-Successful-Augmented-Reality-App
Top Tips to Build a Successful Augmented Reality App

Augmented reality (AR) incorporated real-life and digital components together to provide augmented user experience. More and more industries, from education to science and technology, healthcare, tourism, etc. have started adopting AR solution. Thus, a very good market for AR app development companies has emerged. The development of an augmented reality application is not as straightforward as building a mobile app. Thus, it is necessary to keep some expert tips in mind: Identify the areas that can be augmented Do not build an AR app just for the sake of it or just because it is trending. Your app will be

Inextrix MEGA – Ahmedabad Gandhinagar Metro App for Rejoicing Metro Rail Experience

Inextrix has always taken pride in contributing to the growth and development of the country with its innovative and on-time solutions. Today, we are glad to share about our app which is specifically developed in the goodwill of Ahmedabadis / Amdavadis. The app is called MEGA app and it is already in the leading play stores with more than 1000 downloads. This app is an informative app for the Ahmedabad Gandhinagar Metro Train. As our honorable prime minister is going to inaugurate this awaited project today, on 4th March, this is the time to get your MEGA app, if you