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Call center Solution
Can We Improve Call Center Performance by Adopting a New Attitude?

Call centers have been in the industry for ages. They have been using different forms of a call routing system or VoIP calling software. With changing time and technology, the approach and attitude should also change of the call centers. For example, earlier people used to use traditional call center software, but now, modern cloud contact center solutions are available and in use. This way, the attitude of a call center needs to modernize to improve performance. The ultimate goal of any call center is to increase revenue and reduce expenses. The traditional approach is more rigid compared to the modern one. Let’s understand the traditional

A New Way of Life in a Contact Center
A New Way of Life in a Contact Center: From Service to Sale

If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating center would seem challenging, but it is not as difficult as it seems to be. Remember, You don’t need to run cold calling campaigns to generate leads. You already have leads, you just need to nurture them to cross-sell or up-sell. You don’t need to change your call center software. Unlike earlier, when an inbound call center solution was used

call center dialer software
7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies that can improve call performance by using the right dialer system. 1. Use the right routing rules You will find the best call routing system in the best call center software. To improve performance, you must understand this call routing system available in the dialer software and use the right routing rules. It will connect callers with the right agents

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud Contact Center Solution are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center solutions and their pros and cons. What is a cloud contact center solution? A Call Center Software Solution that is hosted on one of the clouds hosting platforms is a cloud call center solution. It is the same as other call center solutions. The only difference is it is hosted on a cloud hosting platform. How does a cloud call center

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer costs 5x times less compared to locking a new client.  To retain customers, it is necessary to deliver jaw-dropping customer services. The intelligent call center software, iCallify is one of the best call center solutions that can be used as a reliable customer support tool. This intelligent call center software has an array of features that can be used to

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In the case of the inbound call center, it becomes necessary to measure operational KPIs (Key Performance Indicators) so the satisfaction of callers can be increased. In any company that uses an intelligent call center software solution, there are many KPIs shown within the software solution. However, all of those KPIs are not necessary to measure. In this article, we will