Solutions

Tips for Providing Effective Feedback to Call Center Agents

29 Oct: Tips for Providing Effective Feedback to Call Center Agents

It is entirely necessary to provide feedback to call center agents to maintain and improve quality facilities. Proper encouragement or criticism can dramatically change agent performance for both field staff and remote agents. But knowing how to provide feedback can be tricky. Unfortunately, there are a lot of pitfalls that can hinder the process of providing effective feedback. In this article, you will find a proper solution to this issue….

High-Availability-Solutions-and-Its-Vitality

02 Sep: High Availability Solutions and Its Vitality

First of all, let’s understand the concept of High Availability (HA) solutions. The HA solution is actually a way of setting up your network and system for any of the unified communication or VoIP software. It can be an intelligent call center software solution or a live call monitoring system. The experienced engineers provision your VoIP solution in a way that it can be up and running all the time…

VoIP PBX iNextrix Technologies

15 Sep: VoIP PBXs

VoIP PBXs

PBX is referring to Private Branch eXchange. In today’s era, PBX is an essential need of any corporate identity. At iNextrix, we are providing PBX systems in form of software.