Why you need Integrated billing system for call center solution?

Ideally call center solutions does not come with the billing module. Billing module can help admin to cross check minutes used by their agents. Also in case of fraud billing or overcharged by the VoIP provider, this can be helpful

Enhance your call center performance by using custom VICIdial skins

What is VICIdial? VICIdial is the most popular Open-Source Contact Center Solution in the world. To know more: www.vicidial.com What is skin customization? Skin customization is typically applying an attractive UI to existing VICIdial portals intended to run more efficiently

Easy steps to integrate WebRTC with Vicidial

What is WebRTC? WebRTC is an open source solution which provides facility to its users to use web browser as SIP client without using any softphone or IP phone. Why to use WebRTC with Vicidial? Now a days, people wants

Change or install new language in VICIDial

VICIDial is one of the best Open Source call center application based on VoIP technology. This application works with asterisk telephony engine to handle inbound and outbound calls. It is used widely in the entire globe by different people having