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Is VICIDial Really Free
Is VICIDial Really Free? What Are the Hidden Costs to Use VICIDial?

  Retaining customers and generating more sales are the two most vital jobs of any business. But, it is getting harder and harder each passing day due to a compressed budget, tighter legislation, lack of skilled staff and attrition, and several other factors. This requires faster actions and advanced tools to keep the wheel of business circulating. A contact center solution can be a great tool here to speed up sales and customer care campaigns. There are several options for this software available, but of course, what is more alluring for business owners is using a free call center solution

Adopt VICIDial HA and Scalability Solution To Maximize Call Center Benefits
Maximize Call Center Benefits by Adopting VICIDial HA and Scalability Solution

  VICIDial has more than 14,000 installations across more than 100 countries. This number is growing dramatically high. There are many businesses that have started setting up call centers to cater to clients with high quality customer services and many of them are considering VICIDial setup and customization by taking the help of a VICIDial development company that offers VICIDial development.  VICIDial is a powerful call center solution, but still, there are several aspects that one needs to touch upon to harness the power of this software. Many businesses consider basic services such as VICIDial installation services, VICIDial custom theme

VICIDial - Great Option for Your Business
Is VICIDial the Right Choice for Your Business

  The call center industry is flourishing in countries like Africa, India, and even in the USA. The use of the best call center software is common among the big call centers in the states and other countries operating in this industry. But, as we all know, all call centers cannot afford to have the top solution for various reasons. A VICIDial solution with a custom VICIDial theme can be a great option for these call centers and businesses. But, even for the existing VICIDial users, there is an ever confusing question: is it right for my business? Let’s explore

ViciDial Theme
Top 5 Benefits of Using VICIDial Theme

VICIDial is one of the most popular call center solutions. It has received global recognition. It is an open-source call center solution, which makes it a more affordable option for many businesses. It is a perfect platform to attend inbound and outbound calls in any contact center. What is missing in this software for contact centers is advanced features and a pleasant VICIDial theme. There are multiple benefits of using a custom theme for this call center software. 1. Your logo and brand elements By default, this contact center solution will have the logo of the VICIDial platform. With a

Why Choose a New Skin for Your VICIDial Web UI?

VICIDial is one of the most popular call center solutions. Being an open-source call center software solution, it has multiple benefits to offer such as source code access, completely free software, etc. On the other hand, it does not have all the capabilities that third-party cloud contact center solutions offer. Thus, many businesses invest in VICIDial customization after VICIDial setup. Whether you invest in developing missing features in this call center dialer software or not, you must change VICIDial skin. There are multiple reasons to do so, let us share the major ones. 1. Attractive user interface Being open source,

How to know or update SVN version of your Vicidial setup?

Vicidial is one of the most popular and widely used Open Source call center software around the world. It works on asterisk as a telephony engine to handle inbound and outbound calls. If you are having a calling department in your organization and wants to automate the calling process then Vicidial is a good start. You can download the installer from their website and install Vicidial on your system easily. Sometimes people just install Vicidial and keep using it for years. But It would be highly recommended to upgrade your Vicidial SVN version to the latest one. That way you

VICIdial skins
Enhance your call center performance by using custom VICIdial skin

What is VICIdial? VICIdial is the most popular Open-Source Contact Center Solution in the world. A lot of organizations and businesses are using VICIdial skin. What is VICIdial skins customization? Skin customization is basically applying an attractive UI to existing VICIdial portals intended to run more efficiently with improved user experience, and that too without affecting any existing features of VICIdial. What are main benefits of using custom VICIdial skins? Attractive UI Secure and Stable Full source code available Branded with your logo and business name Lightweight and good in performance All features of VICIdial covered Easy to deploy How

Easy steps to integrate WebRTC with Vicidial

What is WebRTC? WebRTC is an open source solution which provides facility to its users to use web browser as SIP client without using any softphone or IP phone. Why to use WebRTC with Vicidial? Now a days, people wants all functions to be operated in single software which they require. In traditional vicidial, agent need to use softphone or IP phone to talk with their customer and also web browser to control calling, view customer information etc. That is quite complex for the agent. By using this, we can reduce that overhead by converting web browser itself into SIP

Change or install new language in VICIDial

VICIDial is one of the best Open Source call center application based on VoIP technology. This application works with asterisk telephony engine to handle inbound and outbound calls. It is used widely in the entire globe by different people having different languages and that's the reason we are writing this article to let the people know from where to change the language and make the suit compatible as per their convenience. Here we have mentioned some concrete information which can easily allow to change portal language as per your wish.  LANGUAGE  AGENT PORTAL ADMIN PORTAL Spanish  YES  YES German  YES