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ViciDial Theme
Top 5 Benefits of Using VICIDial Theme

VICIDial is one of the most popular call center solutions. It has received global recognition. It is an open-source call center solution, which makes it a more affordable option for many businesses. It is a perfect platform to attend inbound and outbound calls in any contact center. What is missing in this software for contact centers is advanced features and a pleasant VICIDial theme. There are multiple benefits of using a custom theme for this call center software. 1. Your logo and brand elements By default, this contact center solution will have the logo of the VICIDial platform. With a

VICIDial
Why Choose a New Skin for Your VICIDial Web UI?

VICIDial is one of the most popular call center solutions. Being an open-source call center software solution, it has multiple benefits to offer such as source code access, completely free software, etc. On the other hand, it does not have all the capabilities that third-party cloud contact center solutions offer. Thus, many businesses invest in VICIDial customization after VICIDial setup. Whether you invest in developing missing features in this call center dialer software or not, you must change VICIDial skin. There are multiple reasons to do so, let us share the major ones. 1. Attractive user interface Being open source,

How to know or update SVN version of your Vicidial setup?

Vicidial is one of the most popular and widely used Open Source call center software around the world. It works on asterisk as a telephony engine to handle inbound and outbound calls. If you are having a calling department in your organization and wants to automate the calling process then Vicidial is a good start. You can download the installer from their website and install Vicidial on your system easily. Sometimes people just install Vicidial and keep using it for years. But It would be highly recommended to upgrade your Vicidial SVN version to the latest one. That way you

VICIdial skins
Enhance your call center performance by using custom VICIdial skin

What is VICIdial? VICIdial is the most popular Open-Source Contact Center Solution in the world. A lot of organizations and businesses are using VICIdial skin. What is VICIdial skins customization? Skin customization is basically applying an attractive UI to existing VICIdial portals intended to run more efficiently with improved user experience, and that too without affecting any existing features of VICIdial. What are main benefits of using custom VICIdial skins? Attractive UI Secure and Stable Full source code available Branded with your logo and business name Lightweight and good in performance All features of VICIdial covered Easy to deploy How

WebRTC
Easy steps to integrate WebRTC with Vicidial

What is WebRTC? WebRTC is an open source solution which provides facility to its users to use web browser as SIP client without using any softphone or IP phone. Why to use WebRTC with Vicidial? Now a days, people wants all functions to be operated in single software which they require. In traditional vicidial, agent need to use softphone or IP phone to talk with their customer and also web browser to control calling, view customer information etc. That is quite complex for the agent. By using this, we can reduce that overhead by converting web browser itself into SIP

Change or install new language in VICIDial

VICIDial is one of the best Open Source call center application based on VoIP technology. This application works with asterisk telephony engine to handle inbound and outbound calls. It is used widely in the entire globe by different people having different languages and that's the reason we are writing this article to let the people know from where to change the language and make the suit compatible as per their convenience. Here we have mentioned some concrete information which can easily allow to change portal language as per your wish.  LANGUAGE  AGENT PORTAL ADMIN PORTAL Spanish  YES  YES German  YES