7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud contact center solutions are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center

Highlights of Quality and Quantity Analysis of Predictive Dialer

Predictive dialer is popular because of its amazing functionality. It can predict in advance when an agent will be available, so it can be ready with a live call to transfer to the agent. Moreover, it can automatically obtain numbers

How to know or update SVN version of your Vicidial setup?

Vicidial is one of the most popular and widely used Open Source call center software around the world. It works on asterisk as a telephony engine to handle inbound and outbound calls. If you are having a calling department in

Why you need Integrated billing system for call center solution?

Ideally call center solutions does not come with the billing module. Billing module can help admin to cross check minutes used by their agents. Also in case of fraud billing or overcharged by the VoIP provider, this can be helpful

Enhance your call center performance by using custom VICIdial skins

What is VICIdial? VICIdial is the most popular Open Source Contact Center Solution in the world. Lot of organizations and businesses are using it. What is skin customization? Skin customization is basically applying an attractive UI to existing VICIdial portals

Easy steps to integrate WebRTC with Vicidial

What is WebRTC? WebRTC is an open source solution which provides facility to its users to use web browser as SIP client without using any softphone or IP phone. Why to use WebRTC with Vicidial? Now a days, people wants

Change or install new language in VICIDial

VICIDial is one of the best Open Source call center application based on VoIP technology. This application works with asterisk telephony engine to handle inbound and outbound calls. It is used widely in the entire globe by different people having