How to Personalize Call Routing Rules to Benefit Callers to Call Centers?

The personalized experience is in demand everywhere and call centers are no exception at all. Let’s learn what stops us from delivering personalized call routing services using call center software. Online businesses often collect tons of customer data using intelligent

Top 5 Tips to Improve Call Quality Effectively

Call centers measure success in revenues and returns of investment. However, there are many small key performance indicators (KPIs) that define the success of a call center. These KPIs actually contribute to increasing revenues and ROI. One of the important

ACD (Advanced Call Distribution) in Call Center Software

In today's world, where providing efficient customer service is the topmost priority for businesses, handling large volumes of incoming calls each day can be quite challenging for any business. This is because, with only a basic telephony system in place,

How Call Accounting System Helps Insurance Agencies?

The Insurance sector is one of those industries which deal with heavy communication in their day to day operations. The insurance companies need to empower its staff with a reliable communication system which provides the required communication tool so the

SIP To Phone: A Smart Solution for Smartphone Users

Communications over the internet have increased over the past few years. With the advancement of the applications working with the assistance of the internet, developers have powered the communication technology to a whole new dimension. Such is the case we

Importance of White Label Mobile SIP Dialer for Your Business

When you are associated with providing VoIP services to your esteemed customers, it is evident that you know how important it is to have a white label mobile SIP dialer for your business. The article you are about to read

Top 4 Reasons You Need Call Accounting System

Call accounting system is a really helpful tool for businesses, especially, big companies that have a big staff that use telecom resources on ongoing basis to support business operations. The call accounting solution helps in controlling the telecom expenses based

VoIP Dialer App Empowered Communication of Organizations

VoIP is trending technology. Any company, from startup to MNC, can get benefited from its amazing features. One of other quickly growing businesses in the communication industry is mobile application development. The amalgamation of these 2 extraordinary communication channels has

Compendious Guide to Choose Best Call Center Solution

Customers are the key entity for any business. Thus, the core requirement of any business is to resolve the concerns of customers in real time. If you don't address their issues, they might move to your competitors. As the clientele

This Holiday Season Greet Your Customers and Staff In a Personalized Way

The holiday season has started. Christmas just waved goodbye and soon 2016 will go by leaving its memories behind. Make sure to add your memory by wishing happy holiday season to your customers and staff. How? With traditional tools? No,