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IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one.

SIP Dialer Software
5 Amazing Benefits of SIP Dialer Software for Inbound Call Center

An inbound call center often runs campaigns related to customer care and customer support. They may also handle inbound inquiries. The companies that have an inbound call center often use an IVR system or call center software to attend calls

live_call_monitoring_software
Strategy to Improve Call Quality with a Live Call Monitoring System

VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In

Buy-the-Right-Call-Center-Software
Guide to Assure You Buy the Right Call Center Software

Call center solutions are one of the most popular tools these days. There are many businesses that have started using a call center solution and why not, from increasing customer retention to boosting team productivity. It helps in multiple ways.

Role-of-Video-Conferencing-in-Recruitment
Role of Video Conferencing in Recruitment

Technology paves its way to each aspect of business and recruitment cannot be left behind. Many companies believe in harnessing the power of technology to save resources and make the recruiting process smoother and faster. Video conferencing solution is one

How to Personalize Call Routing Rules to Benefit Callers to Call Centers?

The personalized experience is in demand everywhere and call centers are no exception at all. Let’s learn what stops us from delivering personalized call routing services using call center software. Online businesses often collect tons of customer data using intelligent

Top 5 Tips to Improve Call Quality Effectively

Call centers measure success in revenues and returns of investment. However, there are many small key performance indicators (KPIs) that define the success of a call center. These KPIs actually contribute to increasing revenues and ROI. One of the important

ACD (Advanced Call Distribution) in Call Center Software

In today's world, where providing efficient customer service is the topmost priority for businesses, handling large volumes of incoming calls each day can be quite challenging for any business. This is because, with only a basic telephony system in place,