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Predictive Dialer

Predictive dialer is popular because of its amazing functionality. It can predict in advance when an agent will be available, so it can be ready with a live call to transfer to the agent. Moreover, it can automatically obtain numbers from CRM, database, or inbuilt list and dial multiple numbers in one go to connect with a customer, so the call can be transferred to the agent as soon as he or she shows readiness to take the next call.

A dialer can be available as one of the features in the best call center software. Alternatively, you can also find an independent VoIP system that is predictive dialer software. This type of VoIP calling software provides only a predictive dialing facility, unlike call center software that offers some more features along with predictive dialing.

Due to its increasing popularity, more and more businesses have started researching it. To help you understand it better, we will share some highlights based on qualitative and quantitative analysis of predictive dialer.

Types of predictive dialer:

There are two major types of predictive dialers available:

1. On-premises 

When the call center software with predictive dialer feature, or installed on on-premises servers, it is called an on-premises predictive dialer.

2. Cloud-based

When a dialer is installed on a cloud-based hosting platform, it is referred to as a cloud-based predictive dialer software or a call center software system.

Market analysis based on geography

It is used in all countries that use solutions like VoIP calling software, call center software, or cloud contact center solutions. As per the IVR system and contact center experts, this software is used in more than 80% of countries. However, some countries use a dialer more popularly.

Let us share the major users of this software based on geography:

North America: 

  • Canada
  • The United States
  • Mexico

South and Central America: 

  • Argentina
  • Brazil
  • Chile

Europe: 

  • The UK
  • Germany
  • Russia
  • Italy
  • France
  • Spain

Africa:

  • South Africa

Asia-Pacific: 

  • Australia
  • Japan
  • India
  • Singapore
  • China
  • South Korea
  • Indonesia

Middle East: 

  • UAE
  • Egypt
  • Saudi Arabia
  • Turkey

Major applications of predictive dialer:

There are multiple applications, we will share three major applications of dialer based on the qualitative and quantitative report:

Mobile

With the advancements in technologies, the VoIP calling software providers have started launching mobile applications that offer a predictive dialer feature. This mobile app may have some more features such as an outbound IVR system along with a predictive dialer. Alternatively, it can offer only a predictive dialing facility.

PC based software

The software that gets installed on the personal computer with a predictive dialing feature is another application. Call center software is one of the most renowned applications that are PC-based.

Epilogue:

These are the major highlights of qualitative and quantitative analysis of dialers. If you want to know more, contact us.

 

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