Once upon a time, the call center solution was used by only BPOs and KPOs. However, the time is changed and so does the usage of the call center solution. The growing companies and serial entrepreneurs use the call center software to increase the revenues of their one or more business and you, too, can do the same. Wondering how? Let me explain.
Start your own call center / customer care center
Regardless of the type of the business, two operations are performed by all companies and organizations.
1. Lead generation and
2. Customer care
Communication is an indispensable element of any business, but do you think mere communication is enough? No, not at all! The business communication must be Professional and Polite. Is everyone in your organization is making use of polite and professional conversation? You may say, yes, but can you say that confidently? A majority of business owners can’t guarantee that their employees are communicating with the best etiquette with their customers…
Call Accounting System (CAS) has been in the industry for long and has been benefiting businesses by assuring fair usage of the telecommunication infrastructure and many other benefits. Any small to large scaled business can leverage various benefits by using the call accounting system. This system is also popular as the Call logging system. What is call accounting system? It records all call details from diversified sources and assigns cost…
We will suggest personalized solutions and services to our GITEX booth visitors. This article shares more details about other solutions and services that we will showcase as per demand.
We are glad to share more details related to our participation in GITEX Technology Week 2018. If you are not aware of it, please read an announcement made to participate in GITEX 2018 last week. A lot of preparations are happening in the company as this will be our first appearance in an international expo and we are aiming to make it the best one. As part of the preparation,…
As you all know, since 2010, we are catering our global customers with our expertise in VoIP, web and mobile app development horizons.
The VoIP uses intent protocols to initiate, conduct and tear down the calls. Two very well known facts related to VoIP are 1. It is cheaper than traditional communication 2. It provides better quality.