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Inbound Call center Solution
Do’s and Don’ts of Inbound Call Center Solution

Customer experience has become a driving factor in businesses because competition is getting very fierce. Losing a customer can cause a lot of business. Thus, it has become crucial to use the best tools like an inbound call center solution with omnichannel communication support to deliver jaw dropping customer services and improve customer experience.  Buying the best software to manage incoming calls of customer concerns and questions is not sufficient. The business has to invest time in learning the do's and don'ts of using that software.  Do's of using inbound contact center software: 1. Use the right call routing strategy

Predictive Dialer
Highlights of Quality and Quantity Analysis of Predictive Dialer

Predictive dialer is popular because of its amazing functionality. It can predict in advance when an agent will be available, so it can be ready with a live call to transfer to the agent. Moreover, it can automatically obtain numbers from CRM, database, or inbuilt list and dial multiple numbers in one go to connect with a customer, so the call can be transferred to the agent as soon as he or she shows readiness to take the next call. A dialer can be available as one of the features in the best call center software. Alternatively, you can also

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better than an IP PBX solution and in this article, we will talk about it in detail. To help you understand what makes intelligent call center software better than an IP PBX solution, we will talk about some of the major aspects. 1. Features The first thing to think about while selecting any communication solution is definitely features. We focus on

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer costs 5x times less compared to locking a new client.  To retain customers, it is necessary to deliver jaw-dropping customer services. The intelligent call center software, iCallify is one of the best call center solutions that can be used as a reliable customer support tool. This intelligent call center software has an array of features that can be used to

Operational KPIs
Operational KPIs That Define Caller Satisfaction

Many companies have started using an intelligent call center software solution to handle their inbound and outbound campaigns. The inbound campaigns usually handle more call volume as customers with concerns, prospective customers with queries, etc. call to get resolution. In the case of the inbound call center, it becomes necessary to measure operational KPIs (Key Performance Indicators) so the satisfaction of callers can be increased. In any company that uses an intelligent call center software solution, there are many KPIs shown within the software solution. However, all of those KPIs are not necessary to measure. In this article, we will