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How to Build
How to Build a Strong Customer Relationship by Using a Sticky Agent?

Nowadays, all on-premises and cloud contact center solutions offer major features, which are crucial for any call center. The sticky agent is one of the crucial features that are offered by call center solutions. Along with a call center software system, you can also find a sticky agent in a call routing system. There are multiple advantages of using the sticky agent feature and one of the major ones is building a strong customer relationship. We will share more insight about the sticky agent and how to use it to build a strong customer relationship. What is a sticky agent? It is a call center software feature, which

Call Center Performance
Enable Technologies to Improve Call Center Performance

Improving performance is often a major goal of any call center or business that uses any of the VoIP calling software. If you use a call center software solution, you have some powerful technologies at your disposal that can enable you to improve call center performance.  Major technologies that can improve call center performance 1. Advanced call distributor (ACD) The contact center solutions have integrated the whole call routing system and IVR system solutions within it. IVR along with multiple ACD features make sure that the customer is connected with the best agent that can resolve customer concerns within the first call. This increases FCR and reduces the need of