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Dialer
7 Important Features That a Good Dialer Must Have

You can find an array of auto-dialers and auto dialing software. Even in the best call center software solutions, you will find auto and manual dialer features. The dialing system with the right feature can help you enhance agent productivity and efficiency. On the contrary, the wrong one can make your growth KPIs drop. Your dialer must have some of the major and most important features to provide you with expected results and returns. 1. Automated dialing It is a common feature, which is usually found in contact center solutions. But, you can also find a manual dialing system in

Hosted Call Center Solution
Future of Hosted Call Center Solutions

As businesses are still fighting with the challenges caused by the world novel Coronavirus, the adoption of remote working models has increased. Customer care and other sorts of business communication needs are still crucial in businesses. This has increased the demand for contact center solutions, especially, a hosted call center solution. As things are pretty dynamic, people are showing more interest in knowing the future of this type of contact center dialer software. Let’s explore major future predictions related to this platform. 1. Number of users of this platform will increase The rented aka hosted contact center software has been

A New Way of Life in a Contact Center
A New Way of Life in a Contact Center: From Service to Sale

If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating center would seem challenging, but it is not as difficult as it seems to be. Remember, You don’t need to run cold calling campaigns to generate leads. You already have leads, you just need to nurture them to cross-sell or up-sell. You don’t need to change your call center software. Unlike earlier, when an inbound call center solution was used

cloud contact center solutions
How Does Cloud Contact Center Work? What Are the Pros and Cons of a Cloud Contact System?

Cloud Contact Center Solution are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center solutions and their pros and cons. What is a cloud contact center solution? A Call Center Software Solution that is hosted on one of the clouds hosting platforms is a cloud call center solution. It is the same as other call center solutions. The only difference is it is hosted on a cloud hosting platform. How does a cloud call center