Even if the modern-day call center solutions provide all required features, some call centers look for third-party solutions. Moreover, they invest in integrating systems within the call center software. To help you save on this additional software, we have come up with this article. PBX (Private Branch Exchange) is one of the solutions, which is often required by call centers. You can find this single-tenant software solution in the contact center solution. But, a majority of the features of this software are available in cloud call center solutions. Moreover, this software can benefit call centers in multiple ways to increase profit.