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Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer

How Multi-Tenant Call Center Solution can help your Business?

Multi-tenancy or multi tenant call center solutions involve an architecture where a single package application can serve multiple customers. Each and every client or company that is created under such multi tenant call center architecture can be referred to as