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IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

Call_center_better_than_pbx
Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better than an IP PBX solution and in this article, we will talk about it in detail. To help you understand what makes intelligent call center software better than an IP PBX solution, we will talk about some of the major aspects. 1. Features The first thing to think about while selecting any communication solution is definitely features. We focus on

customer support
Major Features of iCallify for Customer Support

Customer support has been an important aspect of many businesses for many years. Along with locking in more new customers, businesses have started focusing more on retaining the existing customer base. This is necessary as well because retaining a customer costs 5x times less compared to locking a new client.  To retain customers, it is necessary to deliver jaw-dropping customer services. The intelligent call center software, iCallify is one of the best call center solutions that can be used as a reliable customer support tool. This intelligent call center software has an array of features that can be used to

Multi-Tenant Call Center Solution
How Multi-Tenant Call Center Solution can help your Business?

Multi-Tenant Call Center Solution Multi-tenancy or Multi-Tenant Call Center Solution involve an architecture where a single package application can serve multiple customers. Each and every client or company that is created under such multi tenant call center architecture can be referred to as a tenant. A multi-tenant outbound call center software enables users to setup separate tenant partitions where one tenant cannot have access to the configurations or data of other tenants. A Super User can have control of the tenants through the Admin Portal without the need to manage each and every aspect. This can be done by enabling