Call monitoring is often one of the features available in a majority of VoIP calling software. Other than a SIP dialer or a PC dialer almost all VoIP solutions provide call monitoring in one way or another. However, what has become more crucial is getting
If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating
Customer success has become a focal point of any business, regardless of the industry vertical it belongs to. To help businesses in their journey of steering up customer delight to enhance customer success rate, the call center software providers offer different types
Summary iNextrix announced that the company won the Atmanirbhar Bharat Abhiyan award on the 22nd of October. Out of all entries, iNextrix is one of the companies that won this award for its self-reliant approach during the COVID 19 pandemic.
Cloud contact center solutions are one of the big things nowadays. Many inbound and outbound call centers are moving their on-premises call center software to the cloud platforms. In this article, we will share more details about cloud contact center