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Cloud contact software
Cloud Contact Software: The Right Solution for Telecom Industry

Cloud contact software has witnessed a massive hike in adoption. There are many providers and businesses that have started using this type of call center solution. Out of all available choices, this software call center can be the best choice for the telecom industry. There are many advantages of using one of the best cloud contact center solutions in the telecom industry. 1. Faster deployment Unlike on-premise VoIP calling software, this type of call center dialer software can be deployed within the least turnaround time. The call center system providers don’t need to arrange any of the following before initiating

Hosted Call Center Solution
Future of Hosted Call Center Solutions

As businesses are still fighting with the challenges caused by the world novel Coronavirus, the adoption of remote working models has increased. Customer care and other sorts of business communication needs are still crucial in businesses. This has increased the demand for contact center solutions, especially, a hosted call center solution. As things are pretty dynamic, people are showing more interest in knowing the future of this type of contact center dialer software. Let’s explore major future predictions related to this platform. 1. Number of users of this platform will increase The rented aka hosted contact center software has been

Cloud contact software
Cloud Contact Software: The Right Solution for Telecom Industry

Cloud contact software has witnessed a massive hike in adoption. There are many providers and businesses that have started using this type of call center solution. Out of all available choices, this software call center can be the best choice for the telecom industry. There are many advantages of using one of the best cloud contact center solutions in the telecom industry. 1. Faster deployment Unlike on-premise VoIP calling software, this type of call center dialer software can be deployed within the least turnaround time. The call center system providers don’t need to arrange any of the following before initiating

Progressive Dialer
How Important Is a Progressive Dialer for Call Center Software?

  Contact center solutions offer multiple features to take care of a single job to make sure the highest efficiency can be achieved. Unlike earlier, while an inbound call center solution was used to handle incoming calls and an outbound call center solution was used to handle outgoing calls, now using a single call center solution to handle multiple jobs related to both incoming and outbound campaigns is sufficient. What is a progressive dialer? The progressive dialer is one of the features available in advanced call center solutions. It progresses in a sequential order while retrieving the phone numbers of

How to Build
How to Build a Strong Customer Relationship by Using a Sticky Agent?

Nowadays, all on-premises and cloud contact center solutions offer major features, which are crucial for any call center. The sticky agent is one of the crucial features that are offered by call center solutions. Along with a call center software system, you can also find a sticky agent in a call routing system. There are multiple advantages of using the sticky agent feature and one of the major ones is building a strong customer relationship. We will share more insight about the sticky agent and how to use it to build a strong customer relationship. What is a sticky agent? It is a call center software feature, which

Call Center Performance
Enable Technologies to Improve Call Center Performance

Improving performance is often a major goal of any call center or business that uses any of the VoIP calling software. If you use a call center software solution, you have some powerful technologies at your disposal that can enable you to improve call center performance.  Major technologies that can improve call center performance 1. Advanced call distributor (ACD) The contact center solutions have integrated the whole call routing system and IVR system solutions within it. IVR along with multiple ACD features make sure that the customer is connected with the best agent that can resolve customer concerns within the first call. This increases FCR and reduces the need of

A New Way of Life in a Contact Center
A New Way of Life in a Contact Center: From Service to Sale

If you are running a customer care center using the best call center software, you can use cross-selling and upselling techniques to generate more ROI (Returns over Investment). The transition from sole functioning of customer care center to sales generating center would seem challenging, but it is not as difficult as it seems to be. Remember, You don’t need to run cold calling campaigns to generate leads. You already have leads, you just need to nurture them to cross-sell or up-sell. You don’t need to change your call center software. Unlike earlier, when an inbound call center solution was used

Cloud Based Call Center Solution
Say Hello to the Cloud-Based Call Center Solution to Steer Customer Delight

Customer success has become a focal point of any business, regardless of the industry vertical it belongs to. To help businesses in their journey of steering up customer delight to enhance customer success rate, the Cloud-Based Call Center Solution providers offer different types of call center solutions. Out of all available options, cloud contact center solutions, also known as hosted call center solutions, are becoming the talk of the town. Here, we will share how this software has become necessary to steer customer delight. 1. Quick to scale up Unlike on-premises call center software, cloud-based contact center solutions are quick to scale up. This can resolve issues of clients waiting

Atmanirbhar Bharat Awards 2021
Inextrix Announced Its Win in Atmanirbhar Bharat Abhiyaan Competition

Inextrix announced that the company won the Atmanirbhar Bharat Abhiyan award on the 22nd of October. Out of all entries, Inextrix is one of the companies that won this award for its self-reliant approach during the COVID 19 pandemic. (22 October 2021, Ahmedabad, Gujarat, India) Inextrix Technologies Pvt. Ltd, more popularly known as Inextrix Technologies, is one of the most popular IT companies based out of India. The company has announced that the company won one of the most prestigious awards in India, namely, "The Atmanirbhar Bharat Abhiyan" Competition. The company has participated with many other Indian companies in this competition,

call center dialer software
7 Proven Strategies to Improve Call Center Performance with a Dialer System

The call center dialer software can help in improving different key performance indicators. This software is loaded with features to benefit the businesses and call centers that use it. In this article, we will share 7 tried and tested strategies that can improve call performance by using the right dialer system. 1. Use the right routing rules You will find the best call routing system in the best call center software. To improve performance, you must understand this call routing system available in the dialer software and use the right routing rules. It will connect callers with the right agents