Role of WebRTC in Contact Center to Improve Work Efficiency
The VoIP industry is made of multiple technologies that have been used in developing business-centric VoIP calling software. In a contact center, the usage of call center dialer software is quite popular. Ideally, the best call center software gets developed, whether it is an open-source or proprietary call center solution, using either Asterisk or FreeSWITCH. But, do you know Contact Center WebRTC can also play a major role in improving the work efficiency of agents by getting integrated into the call center software? In the realm of customer service, contact centers play a crucial role in facilitating effective communication between
