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Boosting Call Center Efficiency: The Hidden Advantages of Utilizing Facebook

Call centers have shifted from a business-centric operational approach to a client-centric operational approach. Now, the whole focus has shifted to delivering jaw-dropping customer experience and services. This resulted in various innovations in this segment such as intelligent facebook call center software. An intelligent call center software has certain amazing features and functionalities to offer. One of the major characteristics of this type of call center solution is supporting omnichannel communication. It means this software lets call centers use all the most popular communication channels. Facebook is one of the communication channels offered by this software. In fact, it is