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Contact Center Software
How to Identify the Best Hybrid Workforce Contact Center Software in 2022?

From COVID 19 to international situations of war, everything has contributed to the adoption of a hybrid workforce in contact centers. It may sound salient, but it needs a lot of strategic work to make this environment successful. The contact center software to workforce training has to be taken into consideration to make a hybrid workforce efficient and effective. Remember, either remote or on-premise setup can be less challenging than the hybrid workforce. It is necessary to find one of the best call center solutions that can help you manage your hybrid workforce.  To help you with this challenging situation,

Inextrix
Inextrix Announced Successful Participation in Convergence India

Inextrix announced that the company has successfully participated in one of the leading Indian expos, Convergence India as an exhibitor. The company attended 100+ visitors and successfully completed the event with plenty of initiated discussions. Inextrix Technologies Pvt. Ltd, more popularly known as Inextrix, has announced the successful completion of Convergence India 2022. The company had participated as one of the exhibitors at this famous Indian expo. The company exhibited for three days in this 3 day long event and attended more than 100 booth visitors. “Convergence India is definitely a known event and expo in the Indian market. Thus,

Blended Call Center Solutions
How to Generate Capital with Blended Call Center Solutions?

A majority of call center solutions available nowadays are blended call center solutions. You can run inbound and outbound campaigns using the same software for the contact center. This platform helps you generate and increase capital and we will see how in this article. 1. Deliver better customer service Using inbound features of blended contact center software, you can attend to all customer queries and concerns more professionally. You can also use call center omnichannel software offered by one of the omnichannel solution providers to offer omnichannel customer support to your clients. Delivering better customer service helps in winning customer trust and loyalty, which will keep adding to your capital.

Call Center Solutions
Call Center Solutions Are Boon For Customer Service With Higher Quality Calls

Many businesses use Call Center Software Solutions only for handling customer service campaigns and why not? In today’s fiercely competitive environment, it is necessary to have a full-proof customer care strategy in place to increase customer loyalty. A Call Center Software Solutions can work as a boon for your customer service center. It will not only help you improve the customer experience but will also further help in improving the quality of calls. Let’s explore how call center solutions help you with your customer service campaigns. 1. Always greet all clients with the utmost professionalism  A contact center IVR solution augments

Convergence India Expo
We Will Be Exhibiting at 29th Convergence India Expo

We are overjoyed to share that we are participating in one of the renowned Indian expos and events, called Convergence India Expo. We will be one of the exhibitors at this event. We are looking forward to greeting and meeting like-minded people like you at this business event. Make sure to visit us at the 29th Convergence India Expo event.  Dates: 23rd of March to 25th of March, Wednesday to Friday Timing: 10:00 AM to 6 PM IST Booth Number: 5375 Address: Pragati Maidan, New Delhi “We have been participating in international expos and events as exhibitors for many years.

Sound board Contact Center
How to Improve Service Quality in a Sound board Contact Center?

The call center software providers have been inventing new features to help contact centers enhance the results and returns. One of the most advanced features available in the best on-premise and hosted call center solutions is Soundboard Avatars, which is also referred to as Soundboard, soundbox, and other similar names. Any call center, which majorly uses a call center software solution with an integrated soundboard feature, is referred to as a Sound board Contact Center. There are multiple ways one can improve service quality by using this feature of dialer software and we will share how you can achieve that

PBX
Make Your Business More Profitable With PBX Features in Call Center

Even if the modern-day call center solutions provide all required features, some call centers look for third-party solutions. Moreover, they invest in integrating systems within the call center software. To help you save on this additional software, we have come up with this article. PBX (Private Branch Exchange) is one of the solutions, which is often required by call centers. You can find this single-tenant software solution in the contact center solution. But, a majority of the features of this software are available in cloud call center solutions. Moreover, this software can benefit call centers in multiple ways to increase profit.

Call Center Software
PBX Features to be Looked at While Electing Call Center Software

Call center solution and PBX (Private Branch Exchange) software are two different platforms. Many businesses use both of these solutions separately. However, the best call center software offers features of private branch exchange solutions, also known as a business phone system and class 5 Softswitch software.  If you elect a contact center solution, which possesses all the required features of the class 5 switch, you will not need to buy a separate solution.  1. IVR The cloud IVR solutions automatically attend the calls to remove the need for receptionists. The top contact center solutions have the best IVR solution integrated

Hosted Call Center Solution
Future of Hosted Call Center Solutions

As businesses are still fighting with the challenges caused by the world novel Coronavirus, the adoption of remote working models has increased. Customer care and other sorts of business communication needs are still crucial in businesses. This has increased the demand for contact center solutions, especially, a hosted call center solution. As things are pretty dynamic, people are showing more interest in knowing the future of this type of contact center dialer software. Let’s explore major future predictions related to this platform. 1. Number of users of this platform will increase The rented aka hosted contact center software has been

Call Center Solutions
New Identity with Same Attitude; Coming Up with Visual Delight

We the iCallify - Call Center Solutions are extremely thrilled and ecstatic while sharing this news with all of you. We are launching the spanking new brand identity for Inextrix. For more than 11 years, we have been catering to our global customers with the same brand elements. In the past 11 years, we have catered to more than 425 customers across 50 different countries in the world. We have successfully completed more than 720 projects. While telecom software development has been our core focus, we have also served customers with our client centric web, mobile app, UI/UX design, and