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IVR Solution
IVR Solution – A Productive Support for Call Centers

Even if an omnichannel call center solution is gaining popularity because of the diversity of communication channels used by consumers, still, phone calls are the most used communication channel. This is the reason, all features of even a traditional call center software solution related to calling are still in use and pretty popular. An IVR (Interactive Voice Response) system is one of the features available in contact center solutions. It contains features of a complete IVR solution. The interactive voice response platform has many advantages to offer and being productive support is one of them. It benefits at each stage