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Why Is Call Center Software Better Than a PBX Solution?

For professional and cost-effective communication, there are two types of solutions: Call center solution IP PBX solution Often, people get confused between these communication solutions and wonder which one to choose. The intelligent call center software is obviously way better than an IP PBX solution and in this article, we will talk about it in detail. To help you understand what makes intelligent call center software better than an IP PBX solution, we will talk about some of the major aspects. 1. Features The first thing to think about while selecting any communication solution is definitely features. We focus on

Prevention of VoIP System to avoid risk

Voice over IP (VoIP) presents totally different challenges than a public switched telephone network (PSTN). It runs on the web and inherits many challenges for VoIP service providers on a way to secure VoIP system. Until now, security has been overshadowed by the attractiveness of VoIP technology. Security Risks Meanwhile, VoIP traffic remains on networks that aren't sufficiently protected. This infrastructure includes personal branch exchange systems; gateways; proxy, registrar and locator servers, and phones. every VoIP component is available and accessible over the information network. Therefore, before deploying VoIP system you need to remember its security risks and also the countermeasures.