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Asterisk development
Myths and Facts about Asterisk Development

Asterisk has been benefiting the VoIP telephony industry since 1999. It means that for more than two decades, this open source VoIP platform has been empowering businesses with its amazing telephony features and cost benefits. Initially, all VoIP solutions, from a live call monitoring solution to IVR solution, call center routing software, hosted Softswitch solutions, etc. were developed in Asterisk. Now, the telephony industry has multiple other technology alternatives to use instead of Asterisk development. Still, Asterisk is one of the most popular technologies. Even though Asterisk has been benefiting VoIP businesses for more than 25 years, there are many

Dialer
7 Important Features That a Good Dialer Must Have

You can find an array of auto-dialers and auto dialing software. Even in the best call center software solutions, you will find auto and manual dialer features. The dialing system with the right feature can help you enhance agent productivity and efficiency. On the contrary, the wrong one can make your growth KPIs drop. Your dialer must have some of the major and most important features to provide you with expected results and returns. 1. Automated dialing It is a common feature, which is usually found in contact center solutions. But, you can also find a manual dialing system in

Concept of VoIP Billing Testing

What is VoIP Billing? There are so many service providers are doing billing based on the services they are providing to their customers. All the parameters are simple enough to charge a customer for the provided services. Billing solutions also provides many other features such as calling cards, least cost routing (LCR), did management, resellers management etc. What is Class 4 and Class 5 Softswitch? In simple term, Class 4 softswitches route traffic between different Class 5 areas. One way to think about it is this: a Class 5 softswitch is a retail solution while a Class 4 softswitch is