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IVR Solution
IVR Solution – A Productive Support for Call Centers

Even if an omnichannel call center solution is gaining popularity because of the diversity of communication channels used by consumers, still, phone calls are the most used communication channel. This is the reason, all features of even a traditional call center software solution related to calling are still in use and pretty popular. An IVR (Interactive Voice Response) system is one of the features available in contact center solutions. It contains features of a complete IVR solution. The interactive voice response platform has many advantages to offer and being productive support is one of them. It benefits at each stage

Cloud Based Call Center Solution
Say Hello to the Cloud-Based Call Center Solution to Steer Customer Delight

Customer success has become a focal point of any business, regardless of the industry vertical it belongs to. To help businesses in their journey of steering up customer delight to enhance customer success rate, the Cloud-Based Call Center Solution providers offer different types of call center solutions. Out of all available options, cloud contact center solutions, also known as hosted call center solutions, are becoming the talk of the town. Here, we will share how this software has become necessary to steer customer delight. 1. Quick to scale up Unlike on-premises call center software, cloud-based contact center solutions are quick to scale up. This can resolve issues of clients waiting

IVR_System
7 Important Factors to Consider While Selecting the Best IVR System

IVR system is available as an individual software solution. Moreover, it is part of multiple VoIP calling software. It is an important system and functionality. If you are thinking of buying an IVR system, you must get the best one. Here will share the important factors that you must consider if you are going to select an IVR system or an IVR feature. 1. Personalization The most important thing in this software is that it must be easy to personalize. You should get options to customize the IVR menus, voice prompts, IVR levels, etc. 2. GUI based use The IVR

live_call_monitoring_software
Strategy to Improve Call Quality with a Live Call Monitoring System

VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is a live call monitoring system.  Unlike cloud contact center solutions, which are often used only in an inbound or outbound call center, the live call monitoring system can be used in any business or enterprise. The major advantage of this software is it improves call quality.  Here, we will share a complete strategy to improve call quality with a live