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Strategy to Improve Call Quality with a Live Call Monitoring System

VoIP software such as an IVR system, call center solutions, contact center solutions, live call monitoring systems, etc. is gaining a lot of popularity. In this article, we will talk about one of the most talked-about VoIP solutions, which is

How Multi-Tenant Call Center Solution can help your Business?

Multi-tenancy or multi tenant call center solutions involve an architecture where a single package application can serve multiple customers. Each and every client or company that is created under such multi tenant call center architecture can be referred to as