Providing Exceptional Customer Service Through Call Center Software: A Constructive Guide
Customer retention has become the major goal of businesses because retaining existing customers is 5x times cheaper than converting a lead to onboard a new customer (Source). Increasing the customer retention rate can result in a steady revenue stream, better brand building, increased chances of referral business, and several other advantages for a business, which makes it necessary to put efforts into retaining clients. The major driving factor that can help call centers retain clients is delivering a delightful customer experience. The best call center software has a special role to play in helping businesses deliver exceptional customer service to
