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ViciDial Theme
Top 5 Benefits of Using VICIDial Theme

VICIDial is one of the most popular call center solutions. It has received global recognition. It is an open-source call center solution, which makes it a more affordable option for many businesses. It is a perfect platform to attend inbound and outbound calls in any contact center. What is missing in this software for contact centers is advanced features and a pleasant VICIDial theme. There are multiple benefits of using a custom theme for this call center software. 1. Your logo and brand elements By default, this contact center solution will have the logo of the VICIDial platform. With a

WebRTC in Contact Center
Role of WebRTC in Contact Center to Improve Work Efficiency

The VoIP industry is made of multiple technologies that have been used in developing business-centric VoIP calling software. In a contact center, the usage of call center dialer software is quite popular. Ideally, the best call center software gets developed, whether it is an open-source or proprietary call center solution, using either Asterisk or FreeSWITCH. But, do you know WebRTC in Contact Center can also play a major role in improving the work efficiency of agents by getting integrated into the call center software? Usually, WebRTC can be used as a webphone or a WebRTC client in a contact center.